Last December we decided to trade our 2004 Gulf Stream Atrium 40' DP in on an end-of-the-year, new, 2011 HR Endeavor 43DFT.
We got a good credit on the trade and the dealer dropped $100k from the MSRP on the new Endeavor. We feel we did very well on this aspect of the deal.
However, there are some lessons we learned which I wanted to mention to those who might benefit from this.
We were promised that number of added extras we ordered at purchase and a number of repair items would be tended to prior to delivery.
This did not happen nearly to our satisfaction.
Delivery inspection was rushed at the end of day on a Friday even though it was scheduled for Friday morning. And it took a lot of requests on my part during that day to get the dealer to take care of things that I saw had not been done. Still - a number of items never got done before delivery.
After delivery, our requests to get some of those extra items taken care of were not responded to in a timely manner - at all! - it was an exercise in frustration. Lots of run around, calls not being returned, being referred to various other contacts, etc.
In the end, I had developed such a sour taste for the poor customer service AFTER purchase, that I decided to cease my quest for the dealer to make good on these items and simply request a complete refund of all monies paid for for extras such as tyron, windshield protection plan, tire protection plan, and long-term extended service contract.
The dealer promised a $3000 fuel credit card from the manufacturer. We finally got ours a few weeks ago (mid-March). Purchase date was mid December. I had to make a few repeat e-mails to Monaco execs to push things along. I have the feeling that folks who fail to follow through with the effort to get their fuel card may never get one.
As for the dealer refund I requested... after a couple of months and repeated contact from me to push it through, we received our refund of nearly $10k for the undone stuff and the long term service contract. I'm a lot happier with the money than I would have been with the "deal".
I would bet the dealers and manufacturers who stubbornly resist to make good on promises add a lot to their bottom lines from customers who don't persistently demand what they are due.
Don't give up on demanding your gas cards and whatever promises a dealer has made to you. Hold their feet to the fire until you are made complete with the deal. And don't hesitate to demand a refund of all incomplete items if they drag their feet.
1) do as much of a PRE-purchase inspection as you possibly can on the particular unit you are interested in - right down to driving, functional tests and details... then make the results of those tests a part of the purchase agreement.
2) schedule your delivery inspection early in the week and when you AND the dealer have a full day to go over everything in detail before you sign off on delivery.
3) schedule your delivery when you will still have at least a couple of weeks while in the dealer's immediate service center vicinity so you will have time to make the dealer follow through on promised items that didn't get done before delivery and to take care of shakedown items that become apparent during the first few days using the RV.
Lastly, be prepared to exercise more persistence in pushing to receive what you are due than the dealer/manufacturer will exercise in stalling. They may well hope you just give up and go away - saving them many thousands of dollars in their bottom line.
Aside from these dealer customer-no-service matters, we are totally THRILLED with the quality, features, and performance of our HR Endeavor 43DFT! We've lived and traveled in it full time for nearly four months since we bought it.