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Old 02-08-2016, 01:52 PM   #1
isa
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Triple E Owners Club
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Linear Logic LLC - ScangageII

About 3yr. ago I sent my ScangageII back to the manufacturer to be updated. On the way home from Arizona I plugged the unit in and set it up to indicate the 4 gages I wanted. After operating for about 30 min. the unit shutdown. Subsequent tries gave only about 6-10 minutes operating time before shutting down.

This year 2016 we are back in Arizona again. I contacted Linear Logic LLC by email and explained the problem and they said send it to their repairs division and they would take care of it.

They received the unit on a Tuesday a.m. and I had the unit back on Thursday p.m. (2days) with no charge. An enclosed note indicated that they had replaced the Display and the Circuit Board, and, also updated it to the latest program(4.22). A new owners/users manual 6.2 was also included in the package.

A big Thank You to Linear Logic LLC for their excellent customer service.
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Old 02-08-2016, 02:02 PM   #2
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Now THAT is customer service !!!

I have two of their units from my diesel pickups and liked them...
but they won't work on the Monaco :(...
working out other things first and then need to look into getting another one.
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Old 02-11-2016, 12:18 AM   #3
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They are a great company. I have a ScanGaugeII on my toad and ScanGauge D on my coach. They are very helpful. Awesome units for the money.
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Old 02-11-2016, 07:59 AM   #4
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Another thank you to Linear Logic. I have 2 Scangauge II's. One had a very dim display. We are wintering in Mesa, AZ. Took them to their office. 15 minutes later I left with both updated and repaired. I do have to put my X-gauge values back in.
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