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Old 10-23-2011, 02:58 PM   #1
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Motorhome accident repair

Recently, while passing through Memphis on I-40 my Georgetown motorhome was hit by a hit and run driver. There was significant damage to the front of the rv. My question is, where is the best place to get this repaired, a dealership's body shop or, is taking it back to manufacturer an option?
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Old 10-23-2011, 03:21 PM   #2
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you mjght want to call the place you bought it and ask them,im sure a lot of brand new units suffer bumps and bruises and the dlr wants then done perfect
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Old 10-23-2011, 08:27 PM   #3
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Sorry to hear about your misshap. Were going down to Memphis next to visit family, they got to be some of the craziest drivers in the country!
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Old 10-23-2011, 09:12 PM   #4
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Hopefully your Uninsured motorist insurance will cover it.

Almost all major RV dealers have a body shop. Unless you have some damage that can only be fixed by your manufacturer the RV Dealerships in the area should be able to help you. They are going to order parts/paint, and panels just like any body shop.
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Old 10-24-2011, 06:47 AM   #5
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Quote:
Originally Posted by 40andout View Post
Recently, while passing through Memphis on I-40 my Georgetown motorhome was hit by a hit and run driver. There was significant damage to the front of the rv. My question is, where is the best place to get this repaired, a dealership's body shop or, is taking it back to manufacturer an option?
Manufacturers, of course, would have a paint shop and the panels to replace with OEM. Anyone else is simply going to have to have panels shipped from the mfr or have them locally fabricated. Since it is not the side of the MH that was hit, you probably are not talking about flat panels that need repair. First step should be the insurance company. They will have approved/recommended shops.

In KC we actually have an RV-only body shop that specializes in repairing damage to MHs. It is even part of GEICO's approved lists but in my experience they charge 50-75% more than a conventional body shop. If there is some structural damage or slides involved, you do need such specialists. Otherwise, a regular old body shop is up to the task provided they have doors that are large enough for an RV.

I would opt for the manufacturer repair if (a) they weren't too far (because of the time and fuel that will not be reimbursed) and (b) you aren't in a hurry to get back on the road. Otherwise, I would check around and find a good body shop (get the recommendations from adjuster) to get it fixed. Unless you love your dealer, I would put them third on the list. Face it, the dealer shop is low volume and you will likely wait as long or longer than a regular body shop. A body shop will get right on it as soon as they have the panels but a dealer, who has lots of storage space, may linger about.
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Old 10-24-2011, 06:49 AM   #6
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The insurance co.

We had the same thing happen years ago when our rig was six months old----the insurance company (while they would not reccomend ) they did tell us the repair facility where they received the "fewest complaints". We were very satisfied with the work which required replacement of the front cap dash board and fender parts.
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Old 10-24-2011, 10:07 AM   #7
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If you are close to the factory and can get approval, The factory is the best bet. #1 they do this everyday. (Putting one together) #2 parts. They have the parts on hand. When dealing with a second party, you have to deal with ordering, shipping, and getting the job finished. The factory wants to get you in and out as quickly as possible. Many times the dealers will park your MH in the corner and get to it when they can. Also, you never order all the parts the first time. No matter how hard you try, you will miss something.
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Old 10-24-2011, 10:34 AM   #8
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Assuming you are covered by insurance, an adjuster will be assigned to you and will provide you a written estimate. All insurance companies have "preferred" shops that meet certain qualifications. They can provide you with this list. Be aware, the adjuster will write the estimate labor (body and paint) based on the rates in the area the work will be done. If you're in Nashville and the estimate is written assuming thats where the repair will be made, the body rate may be $60/hr but you later choose to take it to to some other area where the labor rate is $80/hr you'll need to renegotiate the estimate with the insurance company. Often the insurance check will be made out to you, the body shop and the lien holder.

My suggestion would be to use an independent body shop that has a paint booth large enough for the mh. The coach builder would be the last place I would take it. Yes, they are familiar with building it but they certainly won't have much experience in repairing body damage. Would you send you car back to the Detroit assembly line to have the right fender replaced? Didn't think so! Besides, will the coach builder want to interupt their assembly line production to work in a "spot paint" job.

Of course I may be off base, maybe the coach builders have a collision repair facility. If they do, thats a different situation.

Good luck.
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Old 10-24-2011, 01:22 PM   #9
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The last place I would take the motorhome is the 'recommended' shop suggested by your insurance company. You need the shop working on YOUR behalf, not that of the insurance carrier who is trying to get by for the smallest $$ outlay possible. Take it to a shop that has a vested intrest in you, and getting you the best repair possible.
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Old 10-24-2011, 02:50 PM   #10
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I hit a deer this year while at Glacier NP. When I got home I contacted a local fiberglass repair shop that had been recommended by my mobile repair. They came out and did an estimate I then contacted my insurance company and they checked out the estimate and approved it and the work was done. They did a really good job.
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Old 10-24-2011, 03:36 PM   #11
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Had an accident last fall. Was able to get home on a Wing & a Prayer. Knew of a local repair shop that had a good reputation. Talked to insurance aduster who met with repair guy and gave it the go ahead. Biggest problem was the parts had to come from a dealer who was slower than you know what. Repair work was excellent and fortunately it was November and we didn't need the RV till spring. The other great thing was the RV was in a heated garage till January.
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Old 10-24-2011, 03:40 PM   #12
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Hey 40,

Two points,

1. If north you need to consider winterizing.

2. Shops recommended by the Ins Co may be very, very good. A lot of them just repair RV's and know the business very well.

Another biggie is how far from home are you? Can it be moved far?

Good luck,

Bob
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Old 10-24-2011, 03:49 PM   #13
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Try this link- you will probably find a good shop close by.
RV Service Review
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Old 10-24-2011, 04:50 PM   #14
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Quote:
Originally Posted by Wayne M View Post
Hopefully your Uninsured motorist insurance will cover it.
It's been a while since I was involved with a hit and run, but the response from the insurance company might be "We can't cover it under uninsured motorist since the driver did not stick around to give you any information."
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