Safelite is saying they told the dealer, but the installer couldn't remember the name of the person they spoke with. NOBODY told us. I asked the dealer, and haven't heard back yet. And if that was the case, that it was dry-rotted, they should have put that on the paperwork, which clearly I haven't seen since I didn't pay for the job.
We wouldn't have had a problem paying to have the mouldings replaced if it was necessary, I can't imagine that would even cost much in the grand scheme of things. Doing it NOW, though? That's going to require uninstalling and reinstalling the glass, and I'm sure as heck not paying for that. On top of that, even if the moulding was dry-rotted, I shouldn't see the huge gaps between the body & the glass that are there, I don't believe the install was done properly, period.
They also put a 2" or so chip in the cowl, damaging the fiberglass (maybe hit it with the ladder while they were working on it).
Now they want someone to come look at it, but they can only come M-F, 8-12 or 1-4. Well, I work from 5:30-4, hubby works from 7-5:30. We can't be available their hours, but we can have it available on Saturdays. They don't think they can do a Saturday. I also don't want a 4-hour "window", I want an /appointment/ because I want someone from the dealer to be here when they do the inspection, and they're not going to sit here for 4 hours waiting for their installer to show up.
When we had it repaired, we had to drive it back to the dealership, Safelite wouldn't do it on a mobile basis at our storage yard, they would only do it at the dealership. Ok, fine. We took it down, and it took Safelite 2 weeks to get it done because the first time they went out the installer went by himself (?????) and didn't have anyone to help him with this enormous piece of glass. So they had to reschedule. Well, now it's fully winterized, full of Stabil, and locked up in an access-controlled storage facility. I'm not driving it all the way back to the dealership for something that should've been done right the first time. I honestly don't care whose "fault" it is, except it's not /ours/. So I don't care how Safelite & the dealer work it out. I just want it fixed.
I don't think that's too much to ask, especially when they damaged my coach and didn't tell anyone.