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Old 06-18-2015, 04:54 PM   #15
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Agreed! I'm actually surprised at the results and total collapse of their customer service. Over the years, I've had reasonably good service from the online store. Old saying, "fool me once, shame on you, fool me twice, shame on me". I'll quit now and home I can get my $78 or the products.
Corporate America isn't what it used to be, The Customer no longer matters....
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Old 06-18-2015, 05:39 PM   #16
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I have been turned on to Ultra RV from a member here on the forum.
Great company and good service on the net or by phone
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Old 06-18-2015, 06:06 PM   #17
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I've had good luck with Tweetys.com
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Old 06-18-2015, 06:16 PM   #18
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I had a billing issue with a CW item a week ago.
When I talked to a customer service person -- after a LONG wait.
I was told they recently changed their order/billing system and were going through a few issues --

They did correct my problem very expeditiously once I got to the right customer service person.

Overall I was pleased.
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Old 06-18-2015, 08:05 PM   #19
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If buying RV related online, you need to shop at RVUPGRADES. COM. The owner started iRV2 and provides excellent service and prices.

X2 on RVUpgrades
.
I called and ordered a base plate. The woman handling the call answered all my questions and went out of her way to help. Two days later it was on my door step. Just ordered another base plate this time thru the website. Cheaper than the rest with free shipping. This time the part took three days. I'll still use Amazon for some things but RVUpgrades has earned my business.
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Old 06-18-2015, 09:06 PM   #20
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Anything you buy at Camping World can be bought online for 15-25% less. Get it faster too.
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Old 06-18-2015, 10:23 PM   #21
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X2 on RVUpgrades
.
I called and ordered a base plate. The woman handling the call answered all my questions and went out of her way to help. Two days later it was on my door step. Just ordered another base plate this time thru the website. Cheaper than the rest with free shipping. This time the part took three days. I'll still use Amazon for some things but RVUpgrades has earned my business.
Also very pleased with the folks at RVUpgrades. Have purchased several items from them and got great customer support and items delivered quickly. Will continue to buy from them
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Old 06-19-2015, 11:14 AM   #22
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X2 on RVUpgrades
.
I called and ordered a base plate. The woman handling the call answered all my questions and went out of her way to help. Two days later it was on my door step. Just ordered another base plate this time thru the website. Cheaper than the rest with free shipping. This time the part took three days. I'll still use Amazon for some things but RVUpgrades has earned my business.
X3, Great Prices Also!
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Old 06-19-2015, 02:22 PM   #23
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Finally received the order. Late yesterday I got an email from CW referencing one of my two email complaints and a tracking number that indicated that the package was delivered to the park office. Of course, I did not discover it until after the office was closed. I checked this morning and sure enough, all the package and all the products had arrived. Just for grins, I went online a few minutes ago and there is still not a confirmation or an order number posted.
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