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06-13-2015, 03:04 PM
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#1
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Senior Member
Winnebago Owners Club Ford Super Duty Owner
Join Date: Jul 2011
Location: Humble/Atascocita, Texas
Posts: 1,281
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Not only delayed order...
... but double charged. Anybody besides me having trouble with our "beloved" Camping World new online order system. Ordered, and of course, paid for a number of parts online on the 6th and got the usual notice the next day that the order was acknowledged. The following day, my credit card shows three pending charges for the total amount of the of order, and when I checked today, was without my computer for three days, two of the three charges had cleared and were posted to my CC account. I called CW and at least was told that the second charge would reversed, but on the continuing delay of the order, all the customer service rep could do was tell me the order was was listed as "in processing".
__________________
Stan, Shirley & 2 Schnauzers (Sandy & Sassy)
RV: 2014 Itasca Sunstar 35F
USAF, Retired, Life Member: DAV, VFW & VVA
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06-13-2015, 03:21 PM
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#2
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Registered User
Join Date: Mar 2010
Posts: 8,777
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Quote:
Originally Posted by VSPA
... but double charged. Anybody besides me having trouble with our "beloved" Camping World new online order system. Ordered, and of course, paid for a number of parts online on the 6th and got the usual notice the next day that the order was acknowledged. The following day, my credit card shows three pending charges for the total amount of the of order, and when I checked today, was without my computer for three days, two of the three charges had cleared and were posted to my CC account. I called CW and at least was told that the second charge would reversed, but on the continuing delay of the order, all the customer service rep could do was tell me the order was was listed as "in processing".
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VSPA
I quit doing business with CW a long time ago.
(They were already unreliable and overpriced before there was an internet).
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06-13-2015, 04:17 PM
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#3
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Senior Member
Join Date: Oct 2012
Posts: 2,328
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If Amazon doesn't have it, you don't need it.
__________________
Paul, Kathy, and Tux the Mini Schnauzer
2014 Tiffin Phaeton 42 LH, 2013 Honda CRV
"When the time comes to look back, make sure you'll like what you see"
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06-13-2015, 04:36 PM
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#4
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Senior Member
Winnebago Owners Club Ford Super Duty Owner
Join Date: Jul 2011
Location: Humble/Atascocita, Texas
Posts: 1,281
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Over the past few years, I've found both higher and lower prices at CW, and until this order, I've had no difficulties from their CS. I've been using Amazon on some of my orders, but after this, think I'll be doing more through Amazon.
__________________
Stan, Shirley & 2 Schnauzers (Sandy & Sassy)
RV: 2014 Itasca Sunstar 35F
USAF, Retired, Life Member: DAV, VFW & VVA
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06-13-2015, 05:21 PM
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#5
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Senior Member
Join Date: Feb 2015
Location: ct
Posts: 252
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try walmsrt
__________________
Ed and Marina Marasi, Suffield Ct, 32' Tiffen allegro 1999
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06-13-2015, 05:53 PM
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#6
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Member
Join Date: Feb 2014
Posts: 76
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Just call your cc company and dispute the charge. Sometimes easier than dealing with CW.
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06-13-2015, 05:56 PM
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#7
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Senior Member
Tiffin Owners Club
Join Date: Aug 2012
Location: Vincennes, IN
Posts: 224
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I have recently had issues with partial shipment. I may be done with them now too.
__________________
Phil and Linda Smith, Retired University Faculty
2017 Tiffin Allegro Red 33AA FMCA #F463160
2017 Jeep Cherokee Trailhawk
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06-14-2015, 05:15 AM
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#8
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Senior Member
Winnebago Owners Club Ford Super Duty Owner
Join Date: Jul 2011
Location: Humble/Atascocita, Texas
Posts: 1,281
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I've used Wally World a number of times, especially when staying in a small town in the Piney woods of east Texas, but have noticed that they have cut the number of RV products they carry over the past two to three years. The reversal of the duplicate charge was posted as of this morning, now let's see if I can get the products in a reasonable time frame. It's been a week and its still listed as pending.
__________________
Stan, Shirley & 2 Schnauzers (Sandy & Sassy)
RV: 2014 Itasca Sunstar 35F
USAF, Retired, Life Member: DAV, VFW & VVA
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06-14-2015, 06:14 AM
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#9
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Senior Member
Join Date: Oct 2002
Location: Madison, MS
Posts: 10,527
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If buying RV related online, you need to shop at RVUPGRADES. COM. The owner started iRV2 and provides excellent service and prices.
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06-14-2015, 10:27 AM
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#10
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Senior Member
Join Date: Jul 2014
Location: Lafayette, La.
Posts: 1,144
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Too many other vendors available. CW is the very last/emergency resort.
__________________
2011 40' Monaco Cayman PBQ ISC 360
2013 Jeep Wrangler Unlimited
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06-14-2015, 10:41 AM
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#11
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Senior Member
Tiffin Owners Club
Join Date: Apr 2014
Posts: 256
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Thanks again edgray for the alternative online shopping vendor.
Sent from my iPhone using iRV2 - RV Forum
__________________
ROAquaman
2002 Tiffin Allegro; P32 Workhorse; Chevy 8.1 Vortec
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06-18-2015, 10:30 AM
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#12
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Senior Member
Winnebago Owners Club Ford Super Duty Owner
Join Date: Jul 2011
Location: Humble/Atascocita, Texas
Posts: 1,281
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Just a follow up on my earlier posts. I have finally gave up on Camping World and their online ordering system after several days of trying to get through their various "Customer Service" phone numbers and two email inquires. Have let the phones ring for as long as twenty minutes with no answers on any of their phones or any response to the two emails. As advised in earlier responses, I'll take my business elsewhere. I called my CC company today to file a dispute on the charge since I have not got the product or responses to my inquires.
__________________
Stan, Shirley & 2 Schnauzers (Sandy & Sassy)
RV: 2014 Itasca Sunstar 35F
USAF, Retired, Life Member: DAV, VFW & VVA
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06-18-2015, 10:34 AM
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#13
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Senior Member
Join Date: May 2014
Location: Henderson, Nevada
Posts: 1,224
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Quote:
Originally Posted by Selah
If Amazon doesn't have it, you don't need it.
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X2....
__________________
2005 Newmar DS 4023, Spartan Chassis, ISL 370 Cumapart, 2008 Jeep Rubicon 4dr, 2015 Kia Soul, 1969 Italian & 2004 Akita
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06-18-2015, 02:02 PM
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#14
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Senior Member
Winnebago Owners Club Ford Super Duty Owner
Join Date: Jul 2011
Location: Humble/Atascocita, Texas
Posts: 1,281
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Quote:
Originally Posted by DMTTRANSPORT
X2....
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Agreed! I'm actually surprised at the results and total collapse of their customer service. Over the years, I've had reasonably good service from the online store. Old saying, "fool me once, shame on you, fool me twice, shame on me". I'll quit now and home I can get my $78 or the products.
__________________
Stan, Shirley & 2 Schnauzers (Sandy & Sassy)
RV: 2014 Itasca Sunstar 35F
USAF, Retired, Life Member: DAV, VFW & VVA
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