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Old 10-30-2015, 11:39 PM   #1
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Oregon Motor Coach - Matt Carr

An official announcement will be out soon. But I met Matt Carr, from Car Industries Cabinets and Countertops at OMC this week. Effective January, 1st, he will be the new owner of OMC. His wife, Elena, has been an OMC team member for quite sometime now. Those of you who know Matt, are aware that he was the Cabinet Shop General Manager at Country Coach for quite awhile during peak manufacturing. As OMC has such a large population of ex CC employees - they all know each other well. Should be a good mix. Jim Cooley and Matt seem to have good chemistry.

Another couple, and my wife and I, really were impressed with Matt getting involved in the work. He had spent quite a bit of time in this couples coach, working the floor tile with a fellow OMC member. Now that's a positive sign, when owner's are willing, able and more importantly - welcomed by the staff, into the problem solving and actual work. (And not seen as often as it should be.)

While for sure knowing Country Coaches well, they've always been known as a quality shop with many SOB's always in work too!

We had our normal very positive visit. And yeah, things happen, that's just the way things go when a problem is till in the debug phase. A company/staff's response to problems along the way - is what separates marginal companies form quality ones!

OMC is a class act - they care.

Best to OMC in this new chapter, and thanks to Bob Lee, and Terry. Never met either of the OMC Lee's - but sure appreciated what they created with OMC - a legacy culture I trust will continue.
Smitty
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Old 10-31-2015, 09:54 AM   #2
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I was there last week also and met Matt (and Lily). I didn't know he and Elaina were buying the place. OMC has always been a great place to get work done and I suspect it will continue to be under their ownership. I wish them luck.
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Old 10-31-2015, 09:22 PM   #3
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Well that is news. DW and I have an appointment for mid May. I guess I will call Jim Cooley and check in. We have been there (3) times in the past 3 years and have always received great service. I hope that will continue.
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Old 10-31-2015, 10:23 PM   #4
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👍's up to Jim Cooley and his team at Oregon Motorcoach. Repainted the entire lower P/S of my coach after being side swiped by an extremely large boat ⛴ & trailer on I-5 in LA. My coach was only six weeks old at the time. GREAT JOB (JIM).


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Old 10-31-2015, 10:29 PM   #5
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We have had work done by both Matt and OMC. It appears that both are keeping the old CC work ethic alive by the way customers are treated. Along with the independent techs that worked at CC,( Kevin Waite & Bob Vinson) I see no reason to use the new "factory" for anything
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Old 11-01-2015, 08:53 AM   #6
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I want to share my perception that I see nothing but positives by the change at the top. Bob and Terry have been busy on more important life things, as they should. The OMC staff, have done a great job of relatively independent operation for sometime now. And yes, much of this was the result of Jim's skillets.

With Matt being hands on, and again well known to both his customers and his team, the ability to continue the same quality of services, and possibly knew services, seems solid.

OMC, Country Coach, Premier, Carrier & Sons, etc. - I hope they all continue to do well. As more quality service providers, provides more competition - and IMO, competition helps keep the culture for good service at a reasonable price, possible. That is a win/win for the customer, as well as the companies.

Best to all,
Smitty
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