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Old 11-20-2013, 08:28 AM   #15
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Someone was living in your Outlaw????
Yes - We had a major issue with the Golden CO location. The long version of the story can be found on RV.Net, and a shorter version was posted on this forum as well... the short version is that the Golden Colorado location of Camping World does not take the time to lock peoples coaches and they really don't care. We showed up to pick up our 1 month old coach and found that someone had been living in it. We found a DVD (porn) on the counter that was not ours, urine in the toilet that had not been flushed, fresh coffee poured out in the sink and the bed unmade....Needless to say, we went to war with Camping World and Randy Rahe from the parent company of Camping World stepped in and helped us.
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Old 11-20-2013, 08:34 AM   #16
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5. I am curious why you are blaming camping world and why you expect them to pay for it. Were they negligent. If they have a policy of not allowing customers to drive their rigs around to the service area(which is what the ones that I have been to do) and they let a customer drive their own personal rig to the service area and the customer hit your rig in the service area I think they would be negligent. However, if they have a mechanic drive your rig to the parking lot and park it for you to pick up. before you drive off a customer hits your rig I am not sure why you would expect camping world to be liable for it.
I am blaming Camping World because the coach should not have been there this long. I made the initial appointment in August for the beginning of October. They were too booked up in August/September to get it in. They pushed us out to October 8th, with a promise get it back to us by the 20th for a planned trip.... They then decided that they could not meet that date because they were still backlogged....They pushed us to 10/23 and did not even start on the coach until 11/15....

I don't expect them to pay for the damage, it was done by a customer, but I did expect them to at least help with getting the coach repaired rather than a phone call to say "your coach got hit by another customer. It's not our fault, here is the guys name, good luck".....
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Old 11-20-2013, 09:06 AM   #17
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Diminished value will not be an issue if the damage was minor, as you stated. That would typically require serious and/or high monetary damage, as measured against the rig's retail value (I'm not familiar with CO specific law). Those quick to suggest you seek legal advice aren't likely to be willing to help you pay for it. This is not one of those "you pay me nothing unless I win" situations, you'll be billed hourly, win or lose. It would take a large and unlikely win to come out ahead.

The fact that the rig was in their lot longer than you feel was reasonable does not impute liability to them. The sole liability for this rests on the individual that hit it (assuming it was not an employee of the business). You're whistling in the wind, and wasting your time, trying to pursue Camping World. Any assistance they lend you is strictly for goodwill.

If you're not getting what you need from the responsible parties insurance company, use yours. Once the claim is paid they'll go to the other company for full reimbursement, including your deductible.

Just trying to lend some calm real world experience to all the well meaning but maybe not so well informed anecdotes.
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Old 11-20-2013, 09:11 AM   #18
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I guess in this litigious society CW might feel exposed and potentially get sued if they were to recommend a body shop to customers after the rig was damaged on CW property and the work wasn't up to a customers standard. If you think CW could have treated you better from a customer service point of view ....send the complaint in writing up the ladder. I would agree that CW could have done more to...well maybe not apologize on behalf of the customer that caused the collision.,,,but to send the message that they cared what happened to you and your new rig. A $100 in store credit would have helped and likely left you with a better sense that the company had an interest in your experience. Now you won't use CW moving forward (or spend your money at CW)....like I said customer service is king.
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Old 11-20-2013, 09:23 AM   #19
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Diminished value will not be an issue if the damage was minor, as you stated. That would typically require serious and/or high monetary damage, as measured against the rig's retail value (I'm not familiar with CO specific law). Those quick to suggest you seek legal advice aren't likely to be willing to help you pay for it. This is not one of those "you pay me nothing unless I win" situations, you'll be billed hourly, win or lose. It would take a large and unlikely win to come out ahead.

The fact that the rig was in their lot longer than you feel was reasonable does not impute liability to them. The sole liability for this rests on the individual that hit it (assuming it was not an employee of the business). You're whistling in the wind, and wasting your time, trying to pursue Camping World. Any assistance they lend you is strictly for goodwill.

If you're not getting what you need from the responsible parties insurance company, use yours. Once the claim is paid they'll go to the other company for full reimbursement, including your deductible.

Just trying to lend some calm real world experience to all the well meaning but maybe not so well informed anecdotes.
I am not concerned with diminished value (that was other posters to this thread). I also understand that Camping World is not liable for the damages. I am confident that State Farm will make this right.

My issue relates directly to how Camping World treats its customers. The tone of the call and lack of assistance in getting information about the customer that hit my Coach is my big concern. Additionally, my frustration with the way the schedule work has added to this situation. Most of the "punchlist" type of repairs on our coach should have been taken care of when it was brought into the Golden location. They just blew them off. This repair visit should have never been needed.
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Old 11-20-2013, 10:51 AM   #20
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Most RV dealers in the area will know where it can be fixed, I am surprised CW does not however due to the nature of their business, perhaps they are just prohibited from telling you.

Second. Since I assume your RV was legally parked at the time the customer hit it.

The customer who hit is may be 100% liable for all damage, Your insurance may not have to pay so much as a penny.... But you need to check the local laws on that.

And do advise your insurance co.. They also protect your rights in cases like this.
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Old 11-20-2013, 10:58 AM   #21
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Not make damn sure they pay for everything, some one else should cover any deductables and be sure to get something for the fact you'll be without your rig for several weeks. Just saying,Time is money!
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Old 11-20-2013, 12:47 PM   #22
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My experience with Camping World continues...(search some of my threads for the prior experience with Golden... I just got a call from the Service Department of their Fountain Colorado location that my new 37LS Outlaw was run into by a customer....Not major damage, but enough to be a real pain getting repaired. This location does not do body/paint repairs. I spoke with the Insurance Company that is handling the claim, and they said "I need to find a place that can provide an estimate and do this type of repair"...It is State Farm Ins.

Here is my issue, I don't know of any repair facility that has a paint booth that can accommodate an RV as tall as an Outlaw (12' 11" tall). The RV has full body Seikens Paint (specialty paint).

Can anyone recommend an RV repair center for paint work in the Denver/Colorado Springs area?
TPSpuck,
Very sorry for your trials. And best luck for a speedy and high quality resolution.

Have you seen the damage? The build of our Outlaw's have been pretty much unchanged for many years so any details you would like to share would benefit us all.

As far as the "guest tenant" at the dealer - If it was the delivery driver's mess, then that dealer would have earned major negative feedback to the factory/BBB/iRV2/etc. If it wasn't the delivery driver - that is just unacceptable to me and discovery would have been followed with a discussion about how much free stuff the dealer was going to provide as relief. I guess that boat has sailed, so all I can say is that you are a Saint - getting through that without refusing delivery and voiding the deal.

Best luck
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Old 11-20-2013, 01:01 PM   #23
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I've have had State Farm for years and my personal opinion is the are great overall BUT there claims department is a crap shoot depending on who you are talking to. Over the last forty years twice I had the claims department being totally unreasonable and as a result E-Mailed corporate and had better results than I could have hoped for.
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Old 11-20-2013, 02:12 PM   #24
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Originally Posted by tpspuck View Post
Yes - We had a major issue with the Golden CO location. The long version of the story can be found on RV.Net, and a shorter version was posted on this forum as well... the short version is that the Golden Colorado location of Camping World does not take the time to lock peoples coaches and they really don't care. We showed up to pick up our 1 month old coach and found that someone had been living in it. We found a DVD (porn) on the counter that was not ours, urine in the toilet that had not been flushed, fresh coffee poured out in the sink and the bed unmade....Needless to say, we went to war with Camping World and Randy Rahe from the parent company of Camping World stepped in and helped us.
Wow that is truly shocking, heading over to RV.net to read the scoop.
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Old 11-20-2013, 02:13 PM   #25
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TPSpuck,
Very sorry for your trials. And best luck for a speedy and high quality resolution.

Have you seen the damage? The build of our Outlaw's have been pretty much unchanged for many years so any details you would like to share would benefit us all.

As far as the "guest tenant" at the dealer - If it was the delivery driver's mess, then that dealer would have earned major negative feedback to the factory/BBB/iRV2/etc. If it wasn't the delivery driver - that is just unacceptable to me and discovery would have been followed with a discussion about how much free stuff the dealer was going to provide as relief. I guess that boat has sailed, so all I can say is that you are a Saint - getting through that without refusing delivery and voiding the deal.

Best luck
The issue with someone in living in our coach happened when it was in for service for items related to ordered on Delivery (Windshield replacement).
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Old 11-21-2013, 12:36 AM   #26
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Diminished value will not be an issue if the damage was minor, as you stated. That would typically require serious and/or high monetary damage, as measured against the rig's retail value (I'm not familiar with CO specific law). Those quick to suggest you seek legal advice aren't likely to be willing to help you pay for it. This is not one of those "you pay me nothing unless I win" situations, you'll be billed hourly, win or lose. It would take a large and unlikely win to come out ahead.

The fact that the rig was in their lot longer than you feel was reasonable does not impute liability to them. The sole liability for this rests on the individual that hit it (assuming it was not an employee of the business). You're whistling in the wind, and wasting your time, trying to pursue Camping World. Any assistance they lend you is strictly for goodwill.

If you're not getting what you need from the responsible parties insurance company, use yours. Once the claim is paid they'll go to the other company for full reimbursement, including your deductible.

Just trying to lend some calm real world experience to all the well meaning but maybe not so well informed anecdotes.
I agree with most of your advice. I do not know the insurance laws in Colorado and think a call to the insurance commission in Colorado is in order. If Colorado insurance laws are similar to Arkansas laws the OP might not want to go with their own insurance. There is a big difference between having the person at fault pay for the repair and having the insurance company for the insured pay for it. IN ARKANSAS ( I don't know about any where else) If your car is damaged by someone else you can demand OEM parts to fix it. If it is your insurance company paying for it they can substitute whatever parts they want. For instance if the OP has a special paint that was used on his rig If he goes to his own insurance company to fix it they can use whatever paint they want as long as they color match. For a MH there are not too many generic part companies so cheaper parts are not as much of a problem but used parts could be used in the repair. That is the law in Arkansas and I am not sure how similar it is in Colorado but would be something to check on.

Depending on how the repairs go and the amount of damage legal advice is never a bad option. There are a lot of attorneys that will give you a free consultation as part of the way they get business in the door. Others might charge for a half hour visit. A free consultation might be worth while just to see what his rights are under Colorado law. If the OP does not want to do a legal consultation they should at least call the insurance commission and check their rights that way.

I do agree that if the OP complaint is because his rig sat at Camping World for too long then he really has no recourse against camping world. I would hope that if the rig was left in camping worlds care and someone hit it they would have called police and had a police officer come out and do a report. This report would have given the OP the name of the person that hit the vehicle as well as insurance information. If camping world did not do that shame on them and there might be some negligence on their part for not properly providing due diligence on property in their care. From the response of the OP he was not on Camping World property when it was damaged and they have a duty to take proper care of the vehicle. Proper care would have included a call to the local police and securing an accident report for the OP. Although they might have been negligent with that I do not see them being forced to supply a monetary remedy for their negligence.
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Old 11-21-2013, 12:44 AM   #27
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I've have had State Farm for years and my personal opinion is the are great overall BUT there claims department is a crap shoot depending on who you are talking to. Over the last forty years twice I had the claims department being totally unreasonable and as a result E-Mailed corporate and had better results than I could have hoped for.
I had them years ago. Had a motor cycle stolen and damaged in South Carolina. Had a big problem getting them to repair it.

Had a burglary in my home in California several years later. Treatment I received trying to collect was enough to make me cancel all policies and never consider using them again. I am glad you have had good luck with them.

I use Safeco. I have never had problems collecting on any claims. In a couple of parking lot claims where my vehicle was hit while I was in the store they told me what I had to do to get into the cheaper deductible part of my policy.
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Old 11-21-2013, 12:56 AM   #28
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I have never heard of an insurance company paying out for the reduction in value of a vehicle due to an accident. Never happens with cars even with the advent of car fax. I check every vehicle we take in trade on car fax. When one shows damage, I certainly look a bit closer at the vehicle but if repaired well there is very little reduction in value if any at all. I saw a statistic a while back. Something like 60% of all vehicles at least four years old have been involved in some sort of accident. I don't see how the accident can be blamed on camping world unless they instructed the customer to drive their own vehicle through a restricted area against company policy. You can contact seikens and they can refer you to a body shop that is authorized to apply their product. Great paint by the way. Good luck.
I am going to respectfully disagree with your post. Reduction of value does happen in cars. My wife had a gentleman lose control of his pickup and trailer and run it off into the median on the interstate. When he went into the median it threw up a bunch of rocks and gravel. The rocks and gravel hit her car like a big shotgun blast and broke out the front window, drivers window, head lights. The insurance company had to replace the windows the front fender the drivers side doors skins, the rear fender, hood and of course repaint the entire side. The car was a Toyota matrix that was about 6 months old not that expensive a car. We went to the Toyota dealer and get an estimate of what the car would be worth if we traded it in and it had not been wrecked versus trading it in after being repaired. If I remember right the difference was somewhere around 3000.00. We gave that to the other drivers insurance company and after negotiations we settled on 1000.00 cash for the reduction in value.
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