Probably electric and you (or the controller) caused it to retract backwards by simply activating the "EXTEND" function too long. Press and hold "RETRACT" and it should go all the way out and then retract normally.
Every electric awning I've ever had could be made to retract backwards by using the "EXTEND" button to retract.
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2023 Grand Design 2600RB, 2022 F-350 King Ranch tow vehicle, Titusville, FL when not on the road
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