Originally Posted by doc
We Damon Essence. This was their top of the line with the big Cummins and all the fancy trim etc. Have not had a lot of trouble/problems. However, their customer service has been non-existent. They are grouchy when you call even asking for information. So in three words > Go With Tiffin < Looking back, I wish I had.
2nd the customer relations part
since thor took over the DAMON customer relation has wandered off.
BUT i still get pretty good service from my old contacts still working there when it was Damon.
i have amassed a ton of diagrams and prints from Damon so it helps me if a problem does arise
f/l help is pretty good
my DAMON coach has been imo great
my good friend across the street has a tiffin pheaton
its a 2006 and has had tons of dumb issues
but tiffin did fix it for them at the red bay plant
some for free
overall i compare his and mine and they both had oddities but both are good units.
they both have the same brand of appliances so failure could be a toss up
we both have new norcold refers under warranty
he has a cat and i have a cummins
his cat does not like to start right up after a long sit, bit all cats are like that
his electrical bays are not as tidy as mine
his driver seat has a weird feeling when driving "I cant see as good as my damon"
his luggage doors are imo a stronger set up
but mine open wider and i have more basement storage that does not conflict with installed components like his
both f/l chassis, both 40 feet
both drive pretty much the same except the view part
I have driven his ALOT I am a good neighbor
I would suggest look at both as if your living in them and then make a good personal choice based on what your looking for
hope it helps