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Old 05-11-2012, 06:50 PM   #1
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Poor service McCoys Freightliner

No start on our MH on Spartan chassis. Called FMCA Roadside assistance (Coach Net). They called around and the McCoys FL in Portland could take it right in. Unloaded the dolly and put it away. Tow truck arrived and removed the driveshaft and took off to the shop. Got to McCoys and no one had written up an order for a motorhome and they couldn't look at it for a week. I called Coach Net and got the name of who they talked to at McCoys (Mike). Mike then said they had called about a "coach" but not a MH and refused to stand by their claim of getting us right in!! We'd have to leave it for a week!! Why tell someone they can get right to it and then refuse to do it unless they thought they'd get the job that way?
I called Coach net and they called around to find someone else and couldn't. I did talk them into towing it to my first choice which was Pacific Power Products in Ridgefield WA. So there is sits till Monday as no Cummins techs on till then. Safe in a bay in their shop and even plugged in. FL had no power hookups and both our freezers were full and so are the three at home so we would have lost all the food in the freezers too.
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Old 05-13-2012, 09:58 AM   #2
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I have had good service in the past from McCoy's in Portland. However; they are one of the busiest FL shops I have ever encountered. Since the trucking industry is their bread and butter motorhomes seem to always go to the back of the line. McCoy is listed as a FL Oasis center. On the Oasis website they state "The Freightliner Oasis Network is tailored to the motorhome customer. The network of dealers is dedicated to providing service to exceed motorhome customers' needs." Be sure and fill out the survey at Service Survey
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