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Old 09-28-2016, 07:43 AM   #1
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Unhappy Power steps not stopping when up

My 2015 Bounder power steps just began making a strange noise after retracting, like the motor does not realize they are up and continues to retract with a loud Clack, Clack, Clack about 10 times then stops. Do they have a stop micro switch, any ideas?
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Old 09-28-2016, 08:26 AM   #2
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Quote:
Originally Posted by Peterp View Post
My 2015 Bounder power steps just began making a strange noise after retracting, like the motor does not realize they are up and continues to retract with a loud Clack, Clack, Clack about 10 times then stops. Do they have a stop micro switch, any ideas?
Do you know if your steps are "Coach" or 'Quickee" steps....there was a recent recall on the Coach steps. It could be related if you have not had the fix done.
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Old 09-28-2016, 08:52 AM   #3
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Quickee steps don't have a switch but instead detect high amperage. The controller shuts the motor off when it detects high amps as the stairs make their full travel to extension or storage. The clacking sound could be mis-alignment of gear teeth but I would also think you would have the same sound at the end of the extension too. Also, bad/mis-aligned teeth could cause the steps to fail when extended.

I don't know if "Coach" brand steps work the same way.

I would certainly make sure that if you have "Coach" steps you check on the recall.
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Old 09-28-2016, 04:33 PM   #4
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The steps rely on a small motor with a worm gear that meshes with the gear that raises and lowers the steps. Over time the worm gear wears out letting the motor continue to run.

This happen to me, I found a replacement gear/motor assembly and replaced.

You might try taking the motors and gear apart and rotate the main gear 180 degree to give a fresh set of gears for worm gear to mesh to. If the worm gear on the motor is worn out you can replace this separately, it is the same as a power window motor. You should be able to take it to an auto parts store and match it up.
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Old 09-28-2016, 06:44 PM   #5
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Mine did the same. Turned out the last gear tooth on the large main gear broke off. I had a weld shop do a weld build and make a new tooth.
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Old 09-28-2016, 11:19 PM   #6
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I had the exact same issue with my steps. The crush disks in the motor gears needs replaced. Replacing the motor will come with new crush disks and solve the step problem you are having. Step motors are designed to operate a car power window. The torque required to move a car window does not usually cause the
3 disks to fail. The increased force required to move the rv steps, causes the crush disks to become misshapen. Crush disks are available at many auto parts stores. For about 40 bucks you can get a new car window motor that is an exact replacement, then you have everything new.
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Old 09-28-2016, 11:38 PM   #7
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Originally Posted by Sky_Boss View Post
Quickee steps don't have a switch but instead detect high amperage. The controller shuts the motor off when it detects high amps as the stairs make their full travel to extension or storage.

I don't know if "Coach" brand steps work the same way. ....
Good to know. So I know when my step goes up against a curb and not fully extended, the motor shuts off and goes to sleep happily.
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Old 09-29-2016, 07:05 AM   #8
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Thank You All, I will first check the manufacturer, then a recall. If not that a motor gear exam seems to be next step!
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