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01-22-2020, 02:19 PM
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#1
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Senior Member
Ford Super Duty Owner
Join Date: Jun 2008
Location: Melbourne Fl
Posts: 2,705
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Problem with EPDM COATINGS by Proguard coatings.
My roof is a sticky mess after 2 years of applying 2 part EPDM liquid rubber roof. Looked great and stayed nice for over a year. Then became sticky and now looks like a camouflage net.
Contacted distributor and manufacture.
Waiting for reply. Sent pictures to manufacture.
Distribution company said I should scrap it off with xlean and scraper and reaply another coat because of some batch problems in the past. They said factory sent them this fix.
I think they should fix problem thet created.
Thanks for any reply
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01-22-2020, 02:33 PM
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#2
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Senior Member
Join Date: Mar 2017
Location: Redmond, Or.
Posts: 1,684
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It would seem, that if they knew there was a problem with the product, they would provide some type of assistance to resolve the issue. One of the reasons I stay with solid fiberglass roof systems. Hope they can come back to you with a better response than the first one,
__________________
2017 Tiffin Allegro Red 33AA
Cummins ISB 6.7 L
2020 Jeep Rubicon Unlimited
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01-23-2020, 05:52 AM
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#3
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Senior Member
Ford Super Duty Owner
Join Date: Jun 2008
Location: Melbourne Fl
Posts: 2,705
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Quote:
Originally Posted by HighDesert
It would seem, that if they knew there was a problem with the product, they would provide some type of assistance to resolve the issue. One of the reasons I stay with solid fiberglass roof systems. Hope they can come back to you with a better response than the first one,
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Thanks[emoji41]
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01-23-2020, 06:02 AM
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#4
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Senior Member
Join Date: Nov 2011
Location: sault ste marie,Ontario,Canada
Posts: 364
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sounds like you are in a sticky situation, hope things work out for you!!
__________________
1997 four winds windsport 38,000 miles
polaris sportsman 700,polaris sportsman 500. honda goldwing 1500
Rob,Faye and peanut(long haired chiwawa)
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01-23-2020, 07:08 AM
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#5
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Senior Member
Ford Super Duty Owner
Join Date: Jun 2008
Location: Melbourne Fl
Posts: 2,705
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Quote:
Originally Posted by trampsrv
sounds like you are in a sticky situation, hope things work out for you!!
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Thanks
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01-25-2020, 06:31 AM
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#6
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Senior Member
Ford Super Duty Owner
Join Date: Jun 2008
Location: Melbourne Fl
Posts: 2,705
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Quote:
Originally Posted by Russ Silber
Thanks
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Update:
Talked with rep who said main public relations person not in till Monday. Quote " We will make it right." He asked where we lived which I take as a good sign to find someone to repair roof.
Will keep you up to date.
[emoji53]
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01-27-2020, 05:42 PM
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#7
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Senior Member
Ford Super Duty Owner
Join Date: Jun 2008
Location: Melbourne Fl
Posts: 2,705
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Quote:
Originally Posted by Russ Silber
Update:
Talked with rep who said main public relations person not in till Monday. Quote " We will make it right." He asked where we lived which I take as a good sign to find someone to repair roof.
Will keep you up to date.
[emoji53]
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Heard from VP of customer relations. She said must see pictures and original receipt.
Sent pictures for second time and contacted EPDM who found and emailed me the original receipt ( four yrs old). Product was suppose to last 10 yrs.
I don't think she figured on finding receipt.
Before they could consider help.
Update to follow.
Can't believe no one on form has had this problem.
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01-29-2020, 06:22 AM
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#8
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Senior Member
Ford Super Duty Owner
Join Date: Jun 2008
Location: Melbourne Fl
Posts: 2,705
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Quote:
Originally Posted by Russ Silber
Heard from VP of customer relations. She said must see pictures and original receipt.
Sent pictures for second time and contacted EPDM who found and emailed me the original receipt ( four yrs old). Product was suppose to last 10 yrs.
I don't think she figured on finding receipt.
Before they could consider help.
Update to follow.
Can't believe no one on form has had this problem.
Attachment 273429 |
Talked with Polly head if customer service. First she emailed
Say I probably had a non rubber roof. Called her and gave her vin number and saifmd 100% rubber.
Said she would send 6 gals of new product and a new primer to redue roof. But I gad to do labor and use MEK TO REMOVE LEAVES. She said they do not pay for labor (company policy)..
I said this product is a known hazardous material and shoukd not be handled with out protective. Clothing.
Bottom line I insisted she do more (nicely). Said everyone is gone for day at 3 pm?? Said she would call back today.
Any advice would help (lawyers??)
Thanks all for listening.
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01-29-2020, 06:40 PM
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#9
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Senior Member
Ford Super Duty Owner
Join Date: Jun 2008
Location: Melbourne Fl
Posts: 2,705
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Quote:
Originally Posted by Russ Silber
Talked with Polly head if customer service. First she emailed
Say I probably had a non rubber roof. Called her and gave her vin number and saifmd 100% rubber.
Said she would send 6 gals of new product and a new primer to redue roof. But I gad to do labor and use MEK TO REMOVE LEAVES. She said they do not pay for labor (company policy)..
I said this product is a known hazardous material and shoukd not be handled with out protective. Clothing.
Bottom line I insisted she do more (nicely). Said everyone is gone for day at 3 pm?? Said she would call back today.
Any advice would help (lawyers??)
Thanks all for listening.
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Good news.
Received email today saying they will have entire roof redone for me in march by professional rv roofer who will come to my home.
Sent my # and address. They will preship everything for them prior to their arrival.
Very thankful.[emoji41]
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01-29-2020, 07:19 PM
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#10
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Member
Join Date: Aug 2011
Posts: 42
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Good to hear. You’re persistence paid off!
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01-30-2020, 12:42 PM
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#11
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Senior Member
Ford Super Duty Owner
Join Date: Jun 2008
Location: Melbourne Fl
Posts: 2,705
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Quote:
Originally Posted by jtjj1958
Good to hear. You’re persistence paid off!
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Thanks all.[emoji2]
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02-01-2020, 03:34 PM
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#12
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Junior Member
Join Date: Jul 2011
Location: Central Point, or
Posts: 13
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I just replaced my entire roof. I found some 40+ mil thick black pond liner. Took all the old off and replaced it. I painted It with a white EPDM and have had no trouble for a year..
The pond liner is sold by grange co-op here in Central Point, OR $15 per foot for a 10' width
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02-02-2020, 05:50 AM
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#13
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Senior Member
Ford Super Duty Owner
Join Date: Jun 2008
Location: Melbourne Fl
Posts: 2,705
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Quote:
Originally Posted by stevejohnson
I just replaced my entire roof. I found some 40+ mil thick black pond liner. Took all the old off and replaced it. I painted It with a white EPDM and have had no trouble for a year..
The pond liner is sold by grange co-op here in Central Point, OR $15 per foot for a 10' width
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How did you fasten it down. Glue?
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