Originally Posted by Claire Bear
I just purchased a new Class A hurricaine. Brought it home 2 weeks ago and I am having problems with it. It leaks and I have no AC no defrost or heat in the cab. I purchased from Camping World in NH and live in Mass. I called Thor and was told tuff we will fix it but they won't replace it. It's 2 weeks old and now is in another Camping world in Mass to fix. Do I have any other options. I will never purchase another Thor
I see 2 very different issues here - warrantee repair (usually done at a retailer) and a buyer wanting to return a vehicle.
The repairs should be done properly and professionally under warrantee. Problem is that there is a BOOM in the RV business world right now. My local Thor service center has a 3-4 week backlog for appointments - just to get in!
As far as returning the RV...that would be something controlled by state vehicle sales laws. Not so "cut and dried." I would research laws in NH about this to see your rights.
The dash Heat/AC is only Ford for the AC compressor - the rest of the system is probably an Evans/Tempcon installed by Thor...and sounds like a simple fuse went out. If a Ford dealer will help - that's great, but often not the case.
I have had no problems with Thor customer service for my Damon (acquired by Thor long ago). Here's hopes that the OP can reach a good resolution.
Kim and Steve, Mustang LCDR (Ret), '07 Damon Outlaw #1193
I have seen gross intolerance shown in support of tolerance, Samuel Coleridge
WE LOVE OUR OUTLAW RV