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Old 04-08-2011, 12:13 PM   #1
burmashave's Avatar
Join Date: Apr 2011
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Problems with service @ American RV

Thought I would share this so as to hopefully spare you all some of this. Took my 2001 Mitsubishi Eclipse Spyder GT to American RV in Flint yesterday to have a Blue Ox baseplate installed, wired for lights and adapter kit for the Demco tow bar I use. No Demco baseplate available for the Spyder. I drove home yesterday and discovered today:

1-the wiring was wrong with 2 leads transposed. fixed it myself cuz they are 40 miles away.

2-one headlamp burnt out.

3-front turn indicators not working-turned out the connector clips were left dangling.

4-one fog lamp out-too hard to get to, will try again on a dry day.

5-ram air box under hood not fastened back with factory grommets. No grommets at home so I used tie wraps for now.

6-two bolts on driver side headlamp replaced with non factory bolts for some reason. Not a big deal, but I would have preferred automotive bolts rather than hardware store just for appearances if nothing else.

7-tried to charge me $100 more for labor than was settled on over the phone when appt. was made. No real reason was offered for this, but they wound up charging me the agreed upon amount, but would gladly have charged me more had I been timid or not attentive.

Called American RV and was told to buy a headlamp and they would reimburse me. I called them back and told them the price, now they say they have to check with their boss for $19.06.

Keep in mind I was the only customer they were working for yesterday, (small shop I found online), and I waited patiently from 09:00 am to 12:30pm and never once asked how it was coming. So they can't use feeling pressured as any sort of excuse for not checking their work.

I for one will never go back there and if you value your time and money, you won't trust them with yours either.

Just an FYI.

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Old 04-09-2011, 06:11 AM   #2
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There are several American RV places in Michigan it appears. Can you specify which one you used?

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Spartan/Cummins 8.3C-300HP/Allison 3060 WTEC-II/25yr RV Tech RVIA Certified/Onan-Cummins Certified
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Old 04-09-2011, 07:43 AM   #3
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Looking at what you went for and what your complaints are

The headlamp was very likely NOT their fault

The transposed wires were

The lack of baseplate... Well, did you have an appointment to have it installed or were you a "Walk in" customer?

The fog lamps and Turn signals.... It is possible ... Very possible, but frankly I don't know. Most likely it is their fault but I'm only about 80% sure, I've had problems like that without visiting any repair shop.

That said.. They should have checked those problems and caught them and notified you of the head lamp, and fixed the dngling clips.
Home is where I park it!
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Old 04-09-2011, 08:47 AM   #4
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it was in Burton. The headlamp was working fine when I got there. They removed the headlamps from the nose to remove the fascia. I'm sure they dropped it. I was under the car again this morning. Unbelievable how many missing push lok clips. Others only partially pushed in. The turn indicator clips were just dangling when I found them. I clicked them in place and the indicator lamps were fixed. I had an appointment as I stated when I mentioned they tried to charge me $100 more than the quoted price when I made the appt.

must also be some misunderstanding. The lack of the baseplate was a Demco thing not being offered for my Spyder, and I knew it in advance, thus ordering the Blue Ox. The baseplate availability has nothing at all to do with the service/install issues, and I did not mean to infer it did. Sorry for that misunderstanding.
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Old 04-09-2011, 08:58 AM   #5
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Thanks for the heads up on this outfit. Please also post your review on www.rvservicereviews.com . You never know when a traveler will need service in that area, with your posting they will know what to expect.
Chuck & Mary
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Old 04-09-2011, 09:58 AM   #6
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I hope you don't catch flak about this like I did last year when I posted about a Camping World experience. But it seems like one person has started already!
2012 Itasca Meridian 42E, Roadmaster Tow System, Unified Brakes on Toad
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Old 04-09-2011, 10:34 AM   #7
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Sloppy workmanship is sloppy workmanship, no excuses. After the install everything they touched should have been checked and corrected. This is simply a lack of professional management that is prevalent in todays businesses

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