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Old 09-29-2016, 11:33 AM   #1
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Progressive came through....

Just wanted to provide some positive feedback about my latest insurance claim with Progressive: brought my coach home from the local RV repair facility and after parking I was taking off the service number taped to the windshield. Low and behold there was a 10" crack running up to the top of the windshield. I have no idea how it broke or when. I had just got back from a 4 month trip, and it was in the upper right hand side of the windshield...almost hidden by the shades tethered up there. I wouldn't have seen the crack unless I was taking down the service tag taped to the windshield.

Called Progressive and was very impressed. They immediately confirmed I would owe no deductible (enough "good" years to result in zero deductible) and they explained they worked all RV claims through an RV specialist. Sounded a little fishy at first, but the company was Duncan Systems in Elkhart, IN. Within the hour Amy L called me; she was a glass RV specialist with Duncan and took all my info and asked if I would be willing to drive to the glass shop (I have a full one-piece windshield, so I had assumed that was going to be necessary). She asked if I had a company preference and told her I did not. She promised to call with a proposed name for my consideration. In the meantime I sent her a photo of the windshield part number, and later the dimensions.

She called back the next morning and gave me a name of a suggested glass company. I researched them on line...all looked good. I called them and they told me how it would happen (very clear, concise and professional sounding). I asked about RV experience. She laughed and said they handled "at least one RV a day". We are talking about the Dallas-Ft Worth area, so it actually seemed believable. I was impressed. I called Amy and told her it was a go. She ordered the glass and made all the arrangements. The company said they would call after the glass arrived AND was inspected (no point in me coming in if the glass hadn't made a safe ground transit).

They called a week later...the glass was in and when did I want to come in? I took it up the next morning. Later that evening they called and said it was ready and to come get it the next day (after curing overnight). It was locked up in a secure warehouse for the duration.

I arrived early and it was perfect. They had even successfully transferred two toll tags (a FL tag and my local gated community tag) along with my vehicle registration sticker...all perfectly attached. Don't ask me how...I know the registration sticker is supposed to be designed to not come off undamaged! (and no, they didn't just patch the crack ;-).

In short, this was the easiest new windshield experience I could have imagined. Progressive did it right...they don't have amateurs trying to do a good job, but failing...rather they have established a relationship with experts and let the experts do their job. No one had ever told me how they handle claims. I think they do it right. Quick, fast and perfect...oh, and no cost to me. Gotta love it!
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Old 09-29-2016, 01:57 PM   #2
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Nice to hear and glad things went well. But i will add that windshield coverage is an optional coverage through progressive, at least here in Texas. I would have probably gotten it if i had known about it but unfortunately, i didn't.

A rock hit ours a few years ago and the crack runs completely across the driver's side. Progressive will still cover it now but not without me paying the deductible which i'm sure is as high as a new windshield.
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Old 09-29-2016, 02:05 PM   #3
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Interesting...I'm also in TX and never considered that I wouldn't have windshield coverage. I hate that you had to live and learn....
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Old 09-29-2016, 02:24 PM   #4
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I need a new windshield replaced and live in the DFW area. What company did you use for the replacement.
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Old 09-29-2016, 07:23 PM   #5
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Auto Glass Center
2320 Carson St, Haltom City, TX 76117
Phone:(817) 335-9005
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Old 09-30-2016, 07:13 AM   #6
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Quote:
Originally Posted by Mudfrog View Post
Nice to hear and glad things went well. But i will add that windshield coverage is an optional coverage through progressive, at least here in Texas. I would have probably gotten it if i had known about it but unfortunately, i didn't.

A rock hit ours a few years ago and the crack runs completely across the driver's side. Progressive will still cover it now but not without me paying the deductible which i'm sure is as high as a new windshield.
Unless your deductible is $1,000.00 or more you will likely still get some benefit from having glass replacement coverage. These huge windshields aren't cheap and installing them isn't either.
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Old 09-30-2016, 10:26 AM   #7
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My deductible with Progressive is $250.
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Old 09-30-2016, 02:43 PM   #8
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I've heard of optional coverage for side window glass, but never a vehicle windshield. I too would have been shocked if in Texas.

Here in Florida, windshield coverage is standard on vehicle collision & comp policies and no-deductible either.
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