Originally Posted by Mike Bronzini
I have our parts manager working on the ball joints and I will Pm you an estimate today. No offense taken on your post, I thought it was good. It's the people who have never been here, yet post about Us that I have an issue with.
We cater to RVers because nobody else wants to it seems and they are a great group of folks with amazing stories. Most "truck" shops treat RVers like second class citizens. We never push aside RVers because our Commercial Customers need their equipment back, everyone is first come first served.
We try very hard for our Customers approval & the RV service Review rating show that. We're not perfect by any stretch, but we try to make sure all of our customers are completely satisfied.
Mike - We've never met, and as I stated earlier, I've never been to the business - so I must be a someone you have issue with.
I stand by my earlier post, and recommendation to the OP.
Why? Due to the people I talked with, both former customers and former business relationships with Redland's.
I was just at the Indio FMCA Rally, and did stop by the exhibit trailer for about 20 minutes. Listened to conversations going on with other rally visitors. I then asked a few questions of my own, and picked up the same 'vibe' from what I had heard in some of the of the other conversations. I was not comfortable... For sure a judgement call on my part, and others may have come away with a different 'vibe'.
Sure not knocking those that feel they were provided good service, and and again do feel that everyone must make their own decisions on where to spend their money. And not trying to pick a fight. The OP was asking for input, and I gave him mine - and I'm OK if he wishes to ignore it. I trust the people I talked with, fellow RV'ers and other business/service providers that have had former working relationships with Redland's... While I could have just PM's Stewart. I feel it is important for 'all views and perspective's' on input about a business, be shared. I've shared my view, and I do not have to have been a customer - to have formed an opinion.
Stewart - Best to you on wherever you take your coach to get your seals repaired...
Best to all, travel safe, have fun,