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01-22-2013, 06:50 AM
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#1
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Senior Member
Join Date: Apr 2010
Location: Western NY
Posts: 3,809
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Reimbursement for costs
Okay, so let's say you recently purchased a new RV. You have a pretty extensive punch list of items that need to be fixed, some minor and some major. The factory says to bring the unit to them and they will fix it. So you go off to the factory for a week or more for them to fix what never should have left the factory. Have you ever gone back to the manufacturer and asked for reimbursement for your costs incurred? What was their reaction?
Please let's not get into the new/used discussion, but for those who have bought new, how did the request for reimbursement go, if you made one?
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2018.5 Entegra Aspire 44R-Sold, 2019 Chevy Blazer-Sold. 2022 Genesis GV-80.
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01-22-2013, 07:44 AM
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#2
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Senior Member
Fleetwood Owners Club
Join Date: Dec 2011
Location: Willow Lakes RV & Golf Resort, FL
Posts: 3,163
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They fixed everything. That's it, no fuel monies, food etc!
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Clay & Pebble
2012 Providence 42 M. Spartan Chassis, 450 ISL
Ford Edge toad, RM All Terrane, TST TPMS, SMI Air Force One, RVM95....
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01-22-2013, 07:53 AM
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#3
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Senior Member
Join Date: Nov 2008
Location: Cosby, Tn
Posts: 6,587
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Quote:
Originally Posted by Clayobx
They fixed everything. That's it, no fuel monies, food etc!
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I think you will find this to be pretty universal. Most will have full hook ups available and will work on the coach during the day and you can use it at night. Of course this would not apply with some repairs.
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Steve Ownby
Full time since 2007
2003 Monaco Signature
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01-22-2013, 08:44 AM
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#4
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Senior Member
Newmar Owners Club
Join Date: Jul 2006
Location: Wellington, Florida
Posts: 13,599
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Hi wnytaxman,
The only time I've heard of the manufacturer paying for incidental costs of the owner is when a legal requirement is imposed or there is a severe liability issue. It matters not, from the million plus coaches to the least expensive, the owner pays for incidental expenses.
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Gary
2005 Newmar KSDP 3910 + GMC ENVOY XUV 37K lbs Moving Down The Road
The Avatar Is Many Times Around The USA
Nobody Knows Your Coach Like Somebody Who Owns One Just Like Yours
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01-22-2013, 08:54 AM
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#5
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Senior Member
Join Date: Apr 2010
Location: Western NY
Posts: 3,809
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I wonder if enough of us made a big enough fuss over this issue if the manufacturers would start to pay more attention to the quality control issues. It really is sad when someone has just shelled out hundreds of thousands of dollars for a coach that has issues that never should have left the factory or even the design table that way. I know there are those owners who would take advantage of the situation, but it is really annoying that the builders of these beasts can't or won't take more care in how they go out the door.
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2018.5 Entegra Aspire 44R-Sold, 2019 Chevy Blazer-Sold. 2022 Genesis GV-80.
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01-22-2013, 09:11 AM
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#6
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Senior Member
Join Date: May 2012
Posts: 3,816
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I believe when Mr.D had his front axle replaced, Newmar reimbursed all his expenses.
He should be a long soon to tell what happened.
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2011 MVP Tahoe 230 QB on Ford E350 Chassis
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01-22-2013, 10:22 AM
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#7
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Senior Member
Join Date: Nov 2007
Location: somewhere in the west
Posts: 1,168
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So the thought is that anything that is an inconvenience, should be covered by someone other than the inconvenienceeeeeee.
When getting work done on the car, rental fees (if any) are a right. If you need to have your home tented, Hotel costs are a right. If, If, If, If, If.
Seems to be part of the WAM (what about me) thought process to me. Stuff happens, It's part of life. If it's not an intentional incident, get over it IMHO.
Liberals, and non liberals may differ on this of course, and I do not say this from a political standpoint.
Ed
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01-22-2013, 11:30 AM
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#8
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Senior Member
Join Date: Apr 2010
Location: Western NY
Posts: 3,809
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Quote:
Originally Posted by Ed-Sommers
So the thought is that anything that is an inconvenience, should be covered by someone other than the inconvenienceeeeeee.
When getting work done on the car, rental fees (if any) are a right. If you need to have your home tented, Hotel costs are a right. If, If, If, If, If.
Seems to be part of the WAM (what about me) thought process to me. Stuff happens, It's part of life. If it's not an intentional incident, get over it IMHO.
Liberals, and non liberals may differ on this of course, and I do not say this from a political standpoint.
Ed
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From one Ed to another, you're missing my point. If I have just dropped the better part of several hundred thousand dollars on a new RV, should I expect to have to incur more costs because the vendor couldn't bother to do his job. Would you purchase a car that would not run and then absorb the costs to have the car towed? I don't think that would be acceptable to anyone. A new house with a leaky roof would never be acceptable and the buyer should not have to incur more costs to repair that roof.
The point is quite simply, the purchaser purchased something that did not work the way it was intended and the purchaser should not be expected to absorb more costs. My gripe with the RV manufacturer is that they will produce a product that is unacceptable and expect the buyer to incur more costs without any repercussions to the manufacturer.
I hear the argument that these are very complex machines and we should expect problems. That is a point I would agree with somewhere after the first few months of ownership. The unit should not be only partially functioning right out of the box.
Just to clarify, I'm not referring to my own rig, but the industry in general. Should someone who lives clear across the country absorb costs to get to the factory for problems that occurred in manufacturing? What we are talking about here is not whining "what about me" but rather a manufacturer (any manufacturer) accepting their responsibility for a product.
Ed
__________________
2018.5 Entegra Aspire 44R-Sold, 2019 Chevy Blazer-Sold. 2022 Genesis GV-80.
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01-22-2013, 11:38 AM
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#9
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Senior Member
Country Coach Owners Club Solo Rvers Club iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 37,725
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Quote:
Originally Posted by PDR John
I believe when Mr.D had his front axle replaced, Newmar reimbursed all his expenses.
He should be a long soon to tell what happened.
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Yep, sort of.
WA state law requires the manufacturer of a vehicle to pay for all costs associated with warranty work if the vehicle has to be taken more than 100 miles to have the work done. The Spartan factory is about 2,200 miles one way. Newmar paid my fuel expenses both way, but nothing more and I had to drive it. Was gone about a month between the drive both ways and the shop time at both Spartan and Newmar.
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2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft, HWH Active Air
Charter Good Sam Lifetime Member, FMCA,
RV'ing since 1957, NRA Benefactor Life, towing '21 Jeep JLU Rubicon Ecodiesel
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01-22-2013, 11:50 AM
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#10
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Senior Member
Join Date: May 2011
Posts: 967
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Quote:
Originally Posted by wnytaxman
I wonder if enough of us made a big enough fuss over this issue if the manufacturers would start to pay more attention to the quality control issues.
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STOP....please .....my stomach is hurting from laughing!
This is the entire New vrs. Used argument in a nutshell. You can go the "Burger King" route & have the New MH...."your way".....but spend the first year having warrenty work done & taking the massive depreciation hit....or.....you can purchase a lightly Used unit ( with some compromises) that someone else has worked-out the bugs & depreciated for you.
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Jack & Maggie
04-Rexhall Roseair (37)
Cummins ISC / Spartan
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01-22-2013, 11:55 AM
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#11
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Senior Member
Winnebago Owners Club Workhorse Chassis Owner
Join Date: Aug 2007
Location: Sonoma County, CA
Posts: 6,401
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I am far from "liberal" and I believe RV manufacturers get away with far too much on factory defects. When the Fan Clutch Assembly (FCA) came apart on my MH I lost 12 days of a trip and about $1500 in other expenses. The FCA was recalled on all chassis like mine so it was a factory defect. Why should I have to be out of pocket $1500 and lose 12 days of my trip without compensation?
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Wayne & Roberta
08 Winnebago Destination 39W Gas UFO Workhorse Chassis......It's really weird being the same age as old people. I thought getting old would take much longer.
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01-22-2013, 12:02 PM
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#12
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Senior Member
Fleetwood Owners Club
Join Date: May 2011
Location: Southwest
Posts: 1,549
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When we had to take our new coach back for repairs of factory defect issues, the DEALER, located 200 miles away, provided us with the option of staying on their lot, and in addition, gave us a full tank of fuel and propane to cover our travels. Repairs were done to our complete satisfaction. LaMesa RV, Albuquerque, NM.
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Joe and Debbie, Emma the Aussie Cattle Dog who adopted us
2012 Discovery 36J, Blue Ox and Air Force One, 2010 GMC Acadia Toad
USAF (Ret) WDØM https://wd0m.com
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01-22-2013, 03:22 PM
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#13
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Senior Member
Damon Owners Club Workhorse Chassis Owner
Join Date: Mar 2009
Posts: 24,024
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A lot depends on conditions.. For example when I made my return to the factory the first time it was 30 miles and we spent the 3 days visiting friends in the area... So the additional cost to us was not worth invoicing.
But if you are planing on getting paid meals, miles and lodging, Forget it, they could send a porter to your house for less.. You should get exactly what they'd spend on said porter.. Spend it as you wish.
My 2nd factory visit (Which lasted about 10 minutes) was less than a mile out of my way. Picked up a part, they installed it (I was planing on doing that) which as far as I'm concerned was more than compensation enough.
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Home is where I park it!
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01-22-2013, 03:38 PM
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#14
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Registered User
Join Date: May 2001
Location: Greer, SC
Posts: 670
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Wow. Never thought the idea of someone standing behind their work, and doing a job right the first time were liberal ideas, but I'll gladly add them to the list!
Hmm, think I'll put those between "freedom from oppression" and "equal opportunity for everyone."
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