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Old 01-22-2013, 07:50 AM   #1
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Reimbursement for costs

Okay, so let's say you recently purchased a new RV. You have a pretty extensive punch list of items that need to be fixed, some minor and some major. The factory says to bring the unit to them and they will fix it. So you go off to the factory for a week or more for them to fix what never should have left the factory. Have you ever gone back to the manufacturer and asked for reimbursement for your costs incurred? What was their reaction?

Please let's not get into the new/used discussion, but for those who have bought new, how did the request for reimbursement go, if you made one?
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Old 01-22-2013, 08:44 AM   #2
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They fixed everything. That's it, no fuel monies, food etc!
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Old 01-22-2013, 08:53 AM   #3
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Originally Posted by Clayobx
They fixed everything. That's it, no fuel monies, food etc!
I think you will find this to be pretty universal. Most will have full hook ups available and will work on the coach during the day and you can use it at night. Of course this would not apply with some repairs.
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Old 01-22-2013, 09:44 AM   #4
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Hi wnytaxman,
The only time I've heard of the manufacturer paying for incidental costs of the owner is when a legal requirement is imposed or there is a severe liability issue. It matters not, from the million plus coaches to the least expensive, the owner pays for incidental expenses.
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Old 01-22-2013, 09:54 AM   #5
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I wonder if enough of us made a big enough fuss over this issue if the manufacturers would start to pay more attention to the quality control issues. It really is sad when someone has just shelled out hundreds of thousands of dollars for a coach that has issues that never should have left the factory or even the design table that way. I know there are those owners who would take advantage of the situation, but it is really annoying that the builders of these beasts can't or won't take more care in how they go out the door.
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Old 01-22-2013, 10:11 AM   #6
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I believe when Mr.D had his front axle replaced, Newmar reimbursed all his expenses.

He should be a long soon to tell what happened.
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Old 01-22-2013, 11:22 AM   #7
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So the thought is that anything that is an inconvenience, should be covered by someone other than the inconvenienceeeeeee.

When getting work done on the car, rental fees (if any) are a right. If you need to have your home tented, Hotel costs are a right. If, If, If, If, If.

Seems to be part of the WAM (what about me) thought process to me. Stuff happens, It's part of life. If it's not an intentional incident, get over it IMHO.

Liberals, and non liberals may differ on this of course, and I do not say this from a political standpoint.


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Old 01-22-2013, 12:30 PM   #8
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So the thought is that anything that is an inconvenience, should be covered by someone other than the inconvenienceeeeeee.

When getting work done on the car, rental fees (if any) are a right. If you need to have your home tented, Hotel costs are a right. If, If, If, If, If.

Seems to be part of the WAM (what about me) thought process to me. Stuff happens, It's part of life. If it's not an intentional incident, get over it IMHO.

Liberals, and non liberals may differ on this of course, and I do not say this from a political standpoint.


Ed
From one Ed to another, you're missing my point. If I have just dropped the better part of several hundred thousand dollars on a new RV, should I expect to have to incur more costs because the vendor couldn't bother to do his job. Would you purchase a car that would not run and then absorb the costs to have the car towed? I don't think that would be acceptable to anyone. A new house with a leaky roof would never be acceptable and the buyer should not have to incur more costs to repair that roof.

The point is quite simply, the purchaser purchased something that did not work the way it was intended and the purchaser should not be expected to absorb more costs. My gripe with the RV manufacturer is that they will produce a product that is unacceptable and expect the buyer to incur more costs without any repercussions to the manufacturer.

I hear the argument that these are very complex machines and we should expect problems. That is a point I would agree with somewhere after the first few months of ownership. The unit should not be only partially functioning right out of the box.

Just to clarify, I'm not referring to my own rig, but the industry in general. Should someone who lives clear across the country absorb costs to get to the factory for problems that occurred in manufacturing? What we are talking about here is not whining "what about me" but rather a manufacturer (any manufacturer) accepting their responsibility for a product.

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Old 01-22-2013, 12:38 PM   #9
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I believe when Mr.D had his front axle replaced, Newmar reimbursed all his expenses.

He should be a long soon to tell what happened.
Yep, sort of.

WA state law requires the manufacturer of a vehicle to pay for all costs associated with warranty work if the vehicle has to be taken more than 100 miles to have the work done. The Spartan factory is about 2,200 miles one way. Newmar paid my fuel expenses both way, but nothing more and I had to drive it. Was gone about a month between the drive both ways and the shop time at both Spartan and Newmar.
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Old 01-22-2013, 12:50 PM   #10
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I wonder if enough of us made a big enough fuss over this issue if the manufacturers would start to pay more attention to the quality control issues.
STOP....please .....my stomach is hurting from laughing!

This is the entire New vrs. Used argument in a nutshell. You can go the "Burger King" route & have the New MH...."your way".....but spend the first year having warrenty work done & taking the massive depreciation hit....or.....you can purchase a lightly Used unit ( with some compromises) that someone else has worked-out the bugs & depreciated for you.
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Old 01-22-2013, 12:55 PM   #11
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I am far from "liberal" and I believe RV manufacturers get away with far too much on factory defects. When the Fan Clutch Assembly (FCA) came apart on my MH I lost 12 days of a trip and about $1500 in other expenses. The FCA was recalled on all chassis like mine so it was a factory defect. Why should I have to be out of pocket $1500 and lose 12 days of my trip without compensation?
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Old 01-22-2013, 01:02 PM   #12
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When we had to take our new coach back for repairs of factory defect issues, the DEALER, located 200 miles away, provided us with the option of staying on their lot, and in addition, gave us a full tank of fuel and propane to cover our travels. Repairs were done to our complete satisfaction. LaMesa RV, Albuquerque, NM.
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Old 01-22-2013, 04:22 PM   #13
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A lot depends on conditions.. For example when I made my return to the factory the first time it was 30 miles and we spent the 3 days visiting friends in the area... So the additional cost to us was not worth invoicing.


But if you are planing on getting paid meals, miles and lodging, Forget it, they could send a porter to your house for less.. You should get exactly what they'd spend on said porter.. Spend it as you wish.

My 2nd factory visit (Which lasted about 10 minutes) was less than a mile out of my way. Picked up a part, they installed it (I was planing on doing that) which as far as I'm concerned was more than compensation enough.
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Old 01-22-2013, 04:38 PM   #14
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Wow. Never thought the idea of someone standing behind their work, and doing a job right the first time were liberal ideas, but I'll gladly add them to the list!

Hmm, think I'll put those between "freedom from oppression" and "equal opportunity for everyone."
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