Reminds me of my tale of 3 phone calls (This is the very short form)
1: Hughesnet..Call to, I suspect Indiana.. 7 hours, no joy
2: Xantrex.. I think that call went to Washington (State) Joy in less than 2 minutes.. Additional chat to about 15 minutes increased the joy.
3: Workhorse.. Human answed, I told her the technician at my last oil change forgot something..She told me what to do.. Call less than 1 minute,JOY. Now that's customer service.
If you can not find the solution in your owner's manual.. Call chassis customer support.
Home is where I park it!