Community Forums

CaPayne · 08-05-2019, 02:46 PM

We are considering a new motorhome purchase. Would like to hear reviews of NIRV Center & a sales person that was good.

ThePowells · 08-05-2019, 03:17 PM

Welcome OP!!

Here is a link to over 1700 previous discussions involving NIRVC. I think you will find out a great deal about them.

https://www.google.com/search?q=%22n...com&gws_rd=ssl

We visited NIRVC-ATL in January was blown away by them, even though they knew we were a year out on a used class A purchase. I read one story where they set up someone who telecommutes in one of their offices and linked then into their printer and gave her phone access, plus the dog stayed with her and had visitation with everybody there.

edgray · 08-05-2019, 03:33 PM

Quote:

Originally Posted by CaPayne

We are considering a new motorhome purchase. Would like to hear reviews of NIRV Center & a sales person that was good.

IMO, you will not find a RV dealer that will treat you better. The entire company is focused on giving the customer the best possible experience, and their motto is "we do it all". Are they perfect-absolutely not, but when they make a mistake, the owners and staff "own it" and do whatever it takes to make it right. I doubt you be disappointed by shopping there. Too many "good" salespeople to list them all here, but I think Angie Morrell is tops in just about everybody's book.

You can find multiple threads about NIRVC over in the Entegra and Newmar forums here on iRV2.com

creativepart · 08-05-2019, 03:55 PM

I have not purchased from NIRVC, but I did have body work done in Lewisville. I would say that they are good people that mean well but struggle, at times, due to thier own success.

Every part of the operation seemed pretty stressed. Rapid growth, difficulty maintaining high employee standards/retention and too much demand in every department can be an issue.

At least that’s what I experienced in late 2018 at their Lewisville location.

I was as at the shop multiple times and I can tell you every new customer that came in asked for “Angie”. She was never available the times I was there but each person was quickly referred to another sales person.

Also, not that it matters but if you go there you’ll be surprised how large the facility is and yet how tiny the sales office/waiting room is and how it’s shoehorned into its small busy “city” (Dallas metro) location.

tnedator · 08-05-2019, 06:15 PM

How is there service department? How long does it take to get into an appointment? If you have an appointment, do they work on the coach right away, or is it drop off and it takes them days or weeks to get to it?

stang37 · 08-05-2019, 08:22 PM

I never used NIRV Lewisville Tx facility until September of 2018. My front AC went out while traveling in July 2018. I tried several times to get it fixed with no luck. I was headed to the 2018 HOOTS rally in Grapevine and gave NIRV a call. They asked when I could get there and they would change the unit out. I arrived a day before the rally, everything was ready and the unit was changed in about 4 hours. I had body work performed in January of this year. Great work, completed on time and in budget. I was told last week they were schedule work about a month out. Headed back this September for warranty work. Work scheduled, all part on site and should be completed in about two weeks. Nothing but good things to say about them from my experiences.

edgray · 08-05-2019, 08:49 PM

Quote:

Originally Posted by tnedator

How is there service department? How long does it take to get into an appointment? If you have an appointment, do they work on the coach right away, or is it drop off and it takes them days or weeks to get to it?

Their service department is very capable and VERY busy, in part because of how good they are at accomodating a customer's needs. How long to get an appointment will depend partly on what you need done. Call and ask for a service advisor to discuss your needs. They have on-site hook-ups that MAY allow you to stay there in your coach if the work should take only a day or two. Be patient, it will be worth your wait to get it done right. They are a premiere NEWMAR dealer.