I purchased my 2012 Berkshire in March from them.
I would say that the purchase went well. They were fair to negotiate with. Where we ran into trouble was the delivery and the follow up service. I will list the issues.
Delivered coach with check engine light on. They explained it was due to it running out of DEF fluid. It ended up not being the case and it had to go to Freightliner for 3 days to replace the EGR and replug every connection in the engine wiring harness. Problem solved.
Passenger seat power foot rest wouldn't work when seat facing living area. Service department said it was a safety issue. The foot rest was not designed to work when facing the living area. We took the coach to the factory who confirmed that it was indeed supposed to work when facing the living area. They rewired it and it now works great.
Microwave door hit side of fridge cabinet when open. Service department thought forest river put in the wrong microwave, however later confirmed that it was the right microwave. They suggested we let them install a smaller microwave. When we took the coach to the factory they added the missing spacer and now the microwave door opens without hitting the fridge cabinet.
We also ran into issues with getting the license plates for the new coach. It took over 2 months to finally get them. They initially submitted the wrong information when applying for the title and tag (license plate) in Georgia.
Bottom line would I buy from them again? Yes if the had what I was looking for. Was I happy with the after the sale service and followup? No, but they are probably average for service.
Marc & Jan
Molly, Abby & Katie | The Cocker K-9 Kids!|Toad 2014 Cadillac SRX
2012 Berkshire 360FWS, Brake Buddy Vantage|Wineguard Travler SK-3005 |TST 507 TPMS