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Old 09-08-2016, 04:44 PM   #1
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Ripped off, be warned

A heads up for you people. An experience we have just had.




DO NOT USE THESE PEOPLE!!
We are English and over from the UK doing a six month tour with our RV.

“Cedar city tire automotive & RV” aka “A Kicking Truck tire & Automotive RV & Semi repair” (I think they use the term “repair” quite lightly)
1001 S main st, Cedar city, Utah 84720.


We called in here when we had an issue with our RV, (leaking hydraulic pipe) on a Thursday.
We pulled up and I went in to talk to them. They didn’t seem to want to actually look at the issue and just said it would be the pipes which they could get in a couple of days.
We went onto our campsite and then our generator failed. I phoned them up and they said they had an RV technician that could deal with it, so on the Friday we dropped the RV up to them and left it with them for the day. We went back at the end of the day and it wasn’t fixed, so they took the generator out of the rig and we arranged for all the work to be finalised the following Wednesday. A clear 5 days.
They said that was easy to accomplish.
We phoned them on the Monday to ask if we were all set for Wednesday, “yes” they said.
How is the generator?
“We haven't looked at it yet, but it will be done” Matt replied.


Wednesday we dropped off the RV and left it with them “it will be done by 4pm”
It wasn’t and it still wasn’t by 8pm, the rig was still in bits, the slide out couldn’t be moved and the bed was still in pieces, we couldn’t sleep in our home, so “Landon” said he would get us a hotel room for free for 2 to 3 nights while they resolved the issues.

While the rig was with them we told Landon (the boss) to keep it secure because it is our home,. We went past at 9pm one night and tried the door and it had been left unlocked, so the following day we went back in and reiterated our concerns (To Matt) about security “I’ll make sure I tell them and it wont happen again” We past again the following night after closing and again it had been left unlocked.
These guys avoided us as much as they could each time we returned; they would disappear behind trucks or back offices or ignore us.

They had ordered the wrong hydraulic pipes and were throwing parts at the generator, fuel filter, fuel pump, carburettor etc. We had to leave them on the Saturday with no working generator and pipes still leaking. We had camp site bookings that we were losing money on and they just kept promising that we can get this part and that part on Monday…….We had lost all trust and faith in them, enough was enough.
$510 for “parts” plus a further $510 for labour worse off and nothing fixed, oil on my carpets, my baseball cap, and step carpets. When I challenged the charge one of them (Matt) got aggressive and confrontational. But I did get $100 off.

A week later I took the rig to another repair centre in St George, and their Cummings technician diagnosed the issue with the generator the same day and fixed it the next. It was none of the parts that Cedar City guys had “changed” and he also informed us that the “new” Carburettor I had been charged for had just been cleaned and was still the old one and my Generator exhaust pipe was missing.
I drove 60 miles back to Cedar City and confronted “Landon” the boss who again had disappeared into an office. “oh, my fitter must have replaced the old one in error”
So that’s how he paid for the hotel room!!!
I got the $350 back for the carburettor and he found my exhaust pipe for the generator.
After closer inspection two weeks later I found that they had literally chiselled a hole in the bottom of the rig to try and fit the oversized hoses that they had got. Pictures available on request!

If you treasure your property and your wallet, avoid this place at all costs. I shall be reporting them to both the BBB (Better business Bureau) and NFIB (National federation of independent business owners)
They are a disgrace and a very poor advertisement for American service.


We got our issues sorted bu a guy called Malin at RVzz in St George UT.
they were excellent and got us back on the road.
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Old 09-08-2016, 04:55 PM   #2
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You might want to post a review on Google and Yelp.

Contact AAA and NAPA also.

Google has them with 3 stars
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Old 09-08-2016, 05:00 PM   #3
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So how much did you research the company on reviews of work? Before going there.

Did you try any of the 5 star ones?

Other RV repair places in the area
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Old 09-08-2016, 05:00 PM   #4
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Sorry to hear about the poor service you received. But I'm glad that you got it all fixed in the end. I hope you do not consider this as representative of American businesses.
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Old 09-08-2016, 05:00 PM   #5
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I feel bad for your ordeal that's why I work on my rig my self!!! if it breaks I'm the only one to blaim. Happy your back up and running.
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Old 09-08-2016, 05:06 PM   #6
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Terrible! Sorry for your troubles. Please use Yelp.com and make sure to share your experience and possibly save many others from the same experience.
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Old 09-08-2016, 06:35 PM   #7
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What a story! Next time you need a tech post on the forum and someone close can tell you what is in the area.

By all means stay in touch. A lot of great guys here are eager to help people.
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Old 09-08-2016, 07:27 PM   #8
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i feel your pain... could you enter a review on RV Service Reviews starting on page New entry. this will effectively remove their future business opportunities from those rv veterans who visit this site.
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Old 09-08-2016, 07:32 PM   #9
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Thanks so much for taking the time to advise others. We hope the fabulous sites of Utah made up for this bad experience. Utah is our favorite state it visit.
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Old 09-08-2016, 07:48 PM   #10
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Book mark this site and post a review of the service you received for the benefit of others.

RV Service Reviews

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Old 09-08-2016, 10:48 PM   #11
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Wow, it makes me angry to read about your experience. Certainly is a motivation to be as knowledgeable about my coach as possible. With that knowledge hopefully detect when a shop is trying steal my money. Thanks for the warning.
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Old 09-15-2016, 01:42 PM   #12
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Quote:
Originally Posted by dexters View Post
You might want to post a review on Google and Yelp.

Contact AAA and NAPA also.

Google has them with 3 stars
Done
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Old 09-15-2016, 01:43 PM   #13
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Quote:
Originally Posted by Triker56 View Post
So how much did you research the company on reviews of work? Before going there.

Did you try any of the 5 star ones?

Other RV repair places in the area
Clearly not enough, I take some of the blame for sure.
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Old 09-15-2016, 01:46 PM   #14
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Quote:
Originally Posted by jfran304 View Post
Book mark this site and post a review of the service you received for the benefit of others.

RV Service Reviews

Jon
They are not listed...can you add them?
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