Originally Posted by donie
....The fact that we notified the office around Noon and didn't receive the tow until a little before 5.
If we were in the middle of nowhere, I could understand. But in the San Fernando Valley and only 10 miles from home?......
Actually, that may not be so hard to understand. There are only so many companies with the capacity to tow a 30K lb bus. If you were remote you'd likely have to wait due to travel time, and you'd understand that. In the Valley, surrounded by commercial civilization, its possible that the few companies with that capability were committed elsewhere, and simply could not respond on short notice.
We've had CoachNet for two years, used them twice (including a 50-mile tow) and have been extremely pleased. In particular, in both cases their phone rep called us back promptly to let us know precisely when the assistance would arrive.