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12-17-2018, 08:53 PM
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#1
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Senior Member
Join Date: Jun 2017
Location: Kansas City, MO
Posts: 405
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ShockWarehouse.com - two thumbs down
Has anyone else ordered through these guys? They never answer the phone, respond to email and the live chat is useless.
I ordered a pair of shocks after being told they would arrive before my trip. Now told they won’t come in for another week. I tried to follow up today and it’s impossible to get ahold of anyone.
Extremely frustrating. Wondering if they are a legit company at this point.
__________________
2019 Fleetwood Discovery 44b
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12-17-2018, 09:13 PM
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#2
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Senior Member
Join Date: Aug 2001
Location: North America somewhere
Posts: 30,957
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I've bought MH shocks from them 2X, front then rear; both contacts were very courteous and helpful. The first time, I was having difficulty ordering from their website,(military discount) phoned them, the man walked me through the procedure, then proceeded to take my order over the phone. Received the shocks in 5 days.
I do realize predictions do not always come true though.
__________________
2000 Winnebago Ultimate Freedom USQ40JD , ISC 8.3 Cummins 350, Spartan MM Chassis. USA IN 1SG 11B5MX,Infantry retired;Good Sam Life member,FMCA. " My fellow Americans, ask not what your country can do for you, ask what you can do for your country. John F. Kennedy
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12-18-2018, 06:47 AM
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#3
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Senior Member
Commercial Member
Join Date: Jun 2005
Location: behind the steering wheel
Posts: 2,576
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problem is that they dont stock most shocks. they order them from a supplier and then ship them to you. i ordered both front and rear shocks for my freightliner chassis from this company.
the front arrived in four days, the rears were not in stock, so it took eight days to get those. very good price, and good service. i was told in advance the rears would take longer.
i cant complain. i see others that have had different experiences, but i asked about delays, and got a reasonable answer.
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12-18-2018, 06:52 AM
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#4
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Member
Join Date: Feb 2017
Posts: 68
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Ordered a front and rear set from them. Twice I was messaged they were shipped only to find out over two weeks they were "back ordered". Cancelled order and had them within 5 days from RockAuto. I was just ordering Monroe's....nothing that required additional processing or shipping time.
On a positive note....they are one of the few I've found who were cheaper than RockAuto....about four dollars cheaper per shock.
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12-18-2018, 07:50 AM
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#5
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Senior Member
Join Date: Mar 2015
Posts: 2,984
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After reading reviews about them, I bought Koni shocks from Ultra RV Products instead.
__________________
'04 Newmar Mountain Aire 4016
400ISL/Freightliner
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12-18-2018, 07:59 AM
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#6
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Senior Member
Join Date: Apr 2015
Location: Key Largo Fl./Ft Mill Sc
Posts: 876
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Things must have changed since last year when I purchased my shocks.I called Bilstein
shock company before I ordered,and they recommended Shock Warehouse.No problems.
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Barry & Martha
2016 Newmar Dutch Star 4018 Freightliner
2018 Harley ultra Limited / 2018 Jeep Wrangler Sport
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12-18-2018, 08:03 AM
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#7
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Senior Member
Join Date: Jul 2017
Location: Michigan
Posts: 1,010
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These guys are a drop shipper. The reviews show most problems are from wrong parts shipped and return screwups.
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12-18-2018, 09:05 AM
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#8
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Senior Member
Join Date: Jun 2017
Location: Kansas City, MO
Posts: 405
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Quote:
Originally Posted by FatChance
After reading reviews about them, I bought Koni shocks from Ultra RV Products instead.
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This is where i ordered last time but they weren’t getting any in until
January. Now it will most likely be January until i get them regardless. Oh well. If this is the worst of my problems i guess I’m doing alright. Lesson learned.
__________________
2019 Fleetwood Discovery 44b
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12-18-2018, 09:54 AM
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#9
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Senior Member
Country Coach Owners Club
Join Date: Mar 2018
Location: Jupiter, FL
Posts: 142
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I used Shock Warehouse a couple of months ago for 4 Konis. Quick delivery and no issues. I'd use them again.
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2007 Country Coach Allure - McKenzie Bridge -31571
2023 F150 Platinum
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12-18-2018, 11:48 AM
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#10
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Senior Member
Join Date: Jun 2010
Location: Upstate New York
Posts: 3,722
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I've used them 2X and my order was shipped and in my hands both times in just a few days.
__________________
Dave W
2011 Ford F250 6.7 Lariat CCLB, Gone but not forgotten
2014 Montana High Country 343RL (sold it!)
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12-18-2018, 11:54 AM
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#11
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Senior Member
Join Date: Jun 2012
Location: NorCal
Posts: 3,000
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I used them last year without any issues, would use them again, good pricing.
__________________
Outbound
2002 Monaco Executive 500 ISM
2004 GMC 2500HD 4X4
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12-18-2018, 03:47 PM
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#12
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Senior Member
Join Date: Aug 2016
Posts: 763
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BUYER BEWARE ! !
Mendacious business practice is my experience with Shock Outhouse.
Ultra RV performance.com is highly recommended,, no affiliation.
__________________
Pete , Stroudsburg , PA. 2017 Tiffin 32 SA 24K Chassis
Sumo Springs, Safe T Plus, F&R RM SB, R-TB, Front Koni FSD Quad Shocks, Rear Koni FSD Quad Shocks,2019 Jeep Cherokee Trailhawk Elite
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12-18-2018, 04:10 PM
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#13
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Senior Member
Join Date: May 2015
Location: Silver Spring, MD
Posts: 602
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I used Shock Warehouse to get my Koni KYB's 2 years ago. No issues. good price.
I would use them again. No particular allegiance or preference. They had the best price, were recommended by others, and did not disappoint.
__________________
2022 Imagine 22 MLE
2022 F150 Powerboost wi 7.2 KW
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12-18-2018, 05:39 PM
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#14
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Member
Join Date: Jul 2015
Posts: 94
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Ordered Koni’s from them, they were drop shipped from Koni, order took 8 days, excellent pricies, just be prepared to wait a few extra days..
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2004 Wanderlodge M380
Cummins ISL 400
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