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Old 10-20-2013, 12:41 AM   #1
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Monaco Owners Club
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Location: California
Posts: 761
Shop/repair issues

I had a bad experience with Henderson's in Oregon.

I asked them to check (and adjust to factory specs, which I provided)
the ride height on my 2006 Diplomat on a Roadmaster RR8R chassis.

The tech adjusted the curb side to 'compensate for the crown in the road'.
Guess he didn't look at the auto height adjusting system in the owners manual I handed him.

Later took it to Source Engineering where they saw and corrected the
problem. I am out $350 to get my coach back in the condition
it was before I took it to Hendersons.

You have to wonder if these shop owners/managers ever read these
blogs and RV forums!

I hope Hendersons respond to this post.

2006 Monaco Diplomat Atrium model, 41'
Cummins ISL-400HP CM850
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Old 10-20-2013, 08:32 AM   #2
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Just another case of "Let the buyer beware". If I got that type of explanation from a shop, I'd be camping out in front of the senior person on site before I ever brought out the credit card or checkbook. Another reason why I watch the repairs and ask questions throughout the process. As long as we accept explanations like this, we'll continue to get the same poor quality repairs. I trust 'em, but before they work, I ask them what they're doing, in progress I ask how it's going and don't settle for "fine" and after I want to see the parts and have the repair shown to me.

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Old 10-20-2013, 08:36 AM   #3
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Why don't you call Hendersons and ask to talk to the owner and discuss this problem with him instead of waiting to see if he reads this? I would say you might have your money refunded by the time he finds your complaint on here.
2000 Newmar MADP 4060, 350ISC, Spartan MM, IFS 2011 Jeep JK, M&G Braking, 2014 MTI 27' Hog Hauler, Wireless brake control, 2006Ultra & 1989 Springer
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Old 10-20-2013, 09:48 AM   #4
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I don't know about your problem and can't comment on it but I do know or have heard many times that Henderson's is one of the best shops for suspension repairs, etc. As mentioned above call them. The owners are almost always there.
Bob, Sandi & Marmaduke the Big Pug
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Old 10-20-2013, 10:00 AM   #5
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Originally Posted by 1ciderdog View Post
I don't know about your problem and can't comment on it but I do know or have heard many times that Henderson's is one of the best shops for suspension repairs, etc. As mentioned above call them. The owners are almost always there.
Everyone can make a mistake. That being said Henderson's prides their company by offering high quality products and decades of specific works on all Motorhome chassis. Call and talk with John Henderson. Give them a chance to rectify their alleged mistake.
Clay & Pebble.. Miss Butter our sweet Goldie (Jan. 2005-Jan. 2015) Sissy our Border Collie
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Old 10-20-2013, 02:11 PM   #6
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I agree with Claybox. A mistake by a technician cannot be forecast by the owner/manager therefore you must speak up when you are dissatisfied.

2000 Winnebago Ultimate Freedom USQ40JD, ISC 8.3 Cummins 350, Spartan MM Chassis. USA 1SG, retired;PPA,Good Sam Life member,FMCA."We the people are the rightful masters of both the Congress and the Courts - not to overthrow the Constitution but to overthrow men who pervert the Constitution. "Abraham Lincoln"
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