Go Back   iRV2 Forums > MOTORHOME FORUMS > Class A Motorhome Discussions
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
Thread Tools Search this Thread Display Modes
Old 10-20-2013, 12:41 AM   #1
Senior Member
Monaco Owners Club
Join Date: Apr 2011
Location: California
Posts: 750
Shop/repair issues

I had a bad experience with Henderson's in Oregon.

I asked them to check (and adjust to factory specs, which I provided)
the ride height on my 2006 Diplomat on a Roadmaster RR8R chassis.

The tech adjusted the curb side to 'compensate for the crown in the road'.
Guess he didn't look at the auto height adjusting system in the owners manual I handed him.

Later took it to Source Engineering where they saw and corrected the
problem. I am out $350 to get my coach back in the condition
it was before I took it to Hendersons.

You have to wonder if these shop owners/managers ever read these
blogs and RV forums!

I hope Hendersons respond to this post.

2006 Monaco Diplomat Atrium model, 41'
Cummins ISL-400HP CM850
bukzin is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 10-20-2013, 08:32 AM   #2
Senior Member
Pigman1's Avatar
Join Date: Sep 2011
Posts: 1,643
Just another case of "Let the buyer beware". If I got that type of explanation from a shop, I'd be camping out in front of the senior person on site before I ever brought out the credit card or checkbook. Another reason why I watch the repairs and ask questions throughout the process. As long as we accept explanations like this, we'll continue to get the same poor quality repairs. I trust 'em, but before they work, I ask them what they're doing, in progress I ask how it's going and don't settle for "fine" and after I want to see the parts and have the repair shown to me.

2013 Tiffin Allegro Bus 43QGP
2011 Chevy Silverado 1500 Toad
Pigman1 is offline   Reply With Quote
Old 10-20-2013, 08:36 AM   #3
Senior Member
palehorse89's Avatar

Newmar Owners Club
Join Date: Oct 2009
Posts: 6,700
Why don't you call Hendersons and ask to talk to the owner and discuss this problem with him instead of waiting to see if he reads this? I would say you might have your money refunded by the time he finds your complaint on here.
2000 Newmar MADP 4060, 350ISC, Spartan MM, IFS 2011 Jeep JK, M&G Braking, 2014 MTI 27' Hog Hauler, Wireless brake control, 2006Ultra & 1989 Springer
palehorse89 is offline   Reply With Quote
Old 10-20-2013, 09:48 AM   #4
Senior Member
1ciderdog's Avatar

Join Date: Jun 2010
Posts: 4,239
I don't know about your problem and can't comment on it but I do know or have heard many times that Henderson's is one of the best shops for suspension repairs, etc. As mentioned above call them. The owners are almost always there.
Bob, Sandi & Marmaduke the Big Pug
SW OREGON 2004 Journey 39K, 330 Cat
If towing: a 2006 Mini Cooper or 1995 Wrangler
1ciderdog is offline   Reply With Quote
Old 10-20-2013, 10:00 AM   #5
Senior Member
Clayobx's Avatar

Fleetwood Owners Club
Join Date: Dec 2011
Location: Willow Lakes RV & Golf Resort, FL
Posts: 3,082
Originally Posted by 1ciderdog View Post
I don't know about your problem and can't comment on it but I do know or have heard many times that Henderson's is one of the best shops for suspension repairs, etc. As mentioned above call them. The owners are almost always there.
Everyone can make a mistake. That being said Henderson's prides their company by offering high quality products and decades of specific works on all Motorhome chassis. Call and talk with John Henderson. Give them a chance to rectify their alleged mistake.
Clay & Pebble.. Miss Butter our sweet Goldie (Jan. 2005-Jan. 2015) Sissy our Border Collie
2012 Providence 42 M. Spartan Chassis, 450 ISL
Ford Edge toad, RM All Terrane, TST TPMS, SMI Air Force One, RVM95....
Clayobx is online now   Reply With Quote
Old 10-20-2013, 02:11 PM   #6
Senior Member
Ray,IN's Avatar
Join Date: Aug 2001
Location: North America somewhere
Posts: 12,303
I agree with Claybox. A mistake by a technician cannot be forecast by the owner/manager therefore you must speak up when you are dissatisfied.

2000 Winnebago Ultimate Freedom USQ40JD, ISC 8.3 Cummins 350, Spartan MM Chassis. USA 1SG, retired;PPA,Good Sam Life member."We the people are the rightful masters of both the Congress and the Courts - not to overthrow the Constitution but to overthrow men who pervert theConstitution. "Abraham Lincoln"
Ray,IN is offline   Reply With Quote


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

» Virginia Campgrounds

Reviews provided by

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002-2015 Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 07:32 AM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.