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Old 08-09-2014, 09:25 AM   #1
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Steps not working

2000 Newmar Dutch Star. Worked fine 2 weeks ago, got home and parked now steps won't extend. Any suggestions on what to check first?
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Old 08-09-2014, 09:32 AM   #2
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2000 Newmar Dutch Star. Worked fine 2 weeks ago, got home and parked now steps won't extend. Any suggestions on what to check first?
I am not much of a mechanic, but when this happened to me and I looked under the step I found the ground wire dangling loose. As soon as it was connected the step worked again. Good luck in solving your problem!
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Old 08-09-2014, 09:51 AM   #3
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Had the reed switch in the door frame fail on ours. Be very careful when working on it as you could move a loose wire and the steps will take off. Some nasty pinch points around the steps.
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Old 08-09-2014, 10:03 AM   #4
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The door switch on my unit had a broken ground wire, the magnetic switch on the screen door had no effect. Fixed broken wire, problem solved.
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Old 08-09-2014, 10:04 AM   #5
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In QT's # 3 there are links to "Step information" they will work off your chassis battery and as long as power switch's are on from batteries they should work.
As said wiring for the grounds supplied to steps the door, main green ground cable to frame and a short green ground off the control for steps to frame of steps are clean steps should work.
Age of coach you may want to check ground connection from door first that one always needs to be cleaned and may be hard to find on the chassis framing someplace.
The heavy green wire is pretty well sealed to chassis frame and one off control itself is under one of its mounting screws.
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Old 08-09-2014, 10:20 AM   #6
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Had the reed switch in the door frame fail on ours. Be very careful when working on it as you could move a loose wire and the steps will take off. Some nasty pinch points around the steps.
X2 on being careful.

I just went through that problem a few months ago. Tested the motor on the coach with no luck. I then tore everything off, tested the motor with a 12V battery and it worked. In the process I figured out it was the female side of the Delco connector that was the problem. Wiggling the wires going into that connector confirmed this. I went to NAPA and bought new pins. I then split that connector case, removed and cut off the old pins, stripped and crimped on the new pins.

There is a tool that you can get to remove the pins that is handy to have. Also you may also want to replace the weather proof seals in any connector you work on.

I now have a much better understanding about my stairs.
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Old 08-09-2014, 12:17 PM   #7
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Thanks for the info I am going to try to figure this out.
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Old 10-16-2014, 02:13 PM   #8
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Finally figured out my problem with the steps, it was the ground.
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Old 10-16-2014, 02:15 PM   #9
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Thanks for the update. The ground is a common culprit.
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Old 10-19-2014, 08:26 AM   #10
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Slow steps

Mine work but very slowly and I have to give the some help. RV has been setting for a while so I put lubricant on all moving parts hopefully that will sove problem will check today next I suppose a faulty ground could be the culprit hopefully not the motor. Any thoughts?
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Old 10-22-2014, 09:00 AM   #11
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Ours also quit, it was the ground wire for us, also. 2004 Newmar Kountry Star.
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Old 10-23-2014, 06:42 AM   #12
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Ours also quit, it was the ground wire for us, also. 2004 Newmar Kountry Star.
Working much better now. I had a bad chassis battery that may have been part of problem but I think lubricating all the moving parts helped most.
Thanks for your reply
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