This is gonna be a long one. You have been fore-warned...
Originally Posted by Arch Hoagland
Their actions to correct the problem sound pretty good to me.
There will always be problems in a business no matter how hard you try to avoid them and making it right when a problem is detected is important.
i suspect you will always get excellent service there from now on.
Not in my experience.... A poorly performing service department will remain a poorly performing service department until they fix the problems...
To say the supervisor received a reprimand and the technician is 'close to firing' is just paying lip service to make you 'believe' they are fixing it.
From the description of the shoddy workmanship here, the technician should have been fired on the spot and the supervisor busted back to a technician so he could relearn what supervising is all about...
Sorry for the rant but here is my experience:
We purchased a 2003 Itasca Sunrise (As-Is) from a local (Camping World) dealer. I was told it had a new motor because the previous one blew up. After less than 100 miles, it blew up again... It took numerous frustrated phone calls and personal visits before they agreed to 'take care of it'. A month later, still no resolution in sight.
I saw (on their web site) a 2003 Beaver Santiam DP and arranged to up-trade for an additional $25k. This time I learned my lesson and insisted on a 3-month warranty in addition to the 3-year extended warranty.
Without turning this into a novel, we had about 15 problems during the warranty period. Nothing major, but almost all problems took at least 2 visits to rectify and a couple took 4 visits. Every time we took it in, it would be returned with either unresolved problems or new problems.
Every time I complained they were very apologetic and said they would fix it.
I did eventually get all of the reported issues fixed although at least two were resolved by me.
The one issue that really annoyed was the trailer lighting was not working properly. They 'fixed' this twice. Still the same... Left turn signal not working. This was definitely with the coach because the trailer worked fine when connected to my Expedition.
I finally checked it myself. While tidying up a rats nest of wiring, found the taillight converter had the left turn output wired back to the input. It could never have worked. Fixing the wiring didn't work... Had to buy a new converter.
We are very pleased with our 'new' coach but would be extremely reluctant to take it back there if I have alternatives. I just need to find a 'good' shop.