Originally Posted by JMonroe
Playing Devil's advocate, cleaning up the rig before you view it gives them an opportunity to hide potential problem areas.
. I guess my reasoning is if you or I decided to sell our coach, wouldn't we clean it up, polish it, make it look as nice as we can for potential buyers? It is up to the buyer to do a sufficient enough inspection, ask enough of the right questions to discover problems. Surely, if one wants to be really deceptive, you can try and cover up issues.
Bottom line, though, they seem to be much better than most. Just another example of their willingness to do the right thing:
It was understood that they provided no warranty on a used coach. Unless you were buying an 'as is' coach, they agreed to fix anything found during the PDI. However, once you accepted the coach (they do a thorough PDI with you), you were on your own. We did purchase an ESP for the coach only.
We accepted the coach and spent two days in a campground across from their place (they paid for that) to switch stuff from our traded coach. On the second day, DW discovered the clothes dryer was very noisy...made a strange grinding noise.
We called TJ's and they sent a tech over within 10 minutes. He said dryer needed to be repaired or replaced and we should bring the coach back on Monday (this was on a Saturday). I figured they would repair/replace using our ESP and charge us the deductible. However, they simply put a new dryer in the coach, no charge, and sent us on our way.
Later that week while at Myrtle Beach, the door awning started to act up so we stopped by TJ's on the way home to have them check it. They did and made some adjustments to make it work and sent us on our way, no charge. Two weeks later we got a call from them saying the new motor for the awning was there and wanted to know when we could come back to have it replaced. We planned a short trip which included an appointment there. Awning motor replaced, no charge.
So, even though they said after the PDI there was no warranty, they fixed these things. They may have used my ESP to cover the costs but, if they did, they did not ask me to pay the deductible.
I would certainly deal with them again.