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Old 11-11-2014, 10:29 AM   #1
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Join Date: Feb 2014
Posts: 14
Trimark Paddle Latch Problem

Shortly after purchasing a new 2014 Winnebago Journey 36M I began to notice the paint being rubbed off on the leading edge of 6 of the 10 Trimark paddle compartment latches (model # 030-2000, 030-2000 Two-Point Free Float Baggage Lock | TriMark Corporation) on the exterior compartment doors, (see attached picture). I spoke to Winnebago and they recommended shorting the rod on the latch so the latch releases before the leading edge of the paddle rubs on the frame. This solution did not fix the problem. Winnebago then decided to have 6 new latches installed, however they were never installed because the 6 new latches that were delivered also rubbed. Winnebago’s final solution to the problem was to replace all 10 latches with nickel plated chrome latches.
I thought I would investigate the issue on my own and see if there were other motorhomes that might be experiencing the same problem. I inspected 12 used (2012 or newer) motorhomes and found that 10 of the 12 motorhomes had 1 or more latches with the same problem. I went to a Southern California RV dealership and inspected a variety of new 2014 and 2015 motorhomes yet to be purchased, which had the same problem. I went to the 2014 Pomona RV Show and inspected a variety of different new 2015 motorhomes, which also had the same problem.
In April 2014, I spoke to a representative from Trimark and explained the situation and provided him the same picture I attached to this forum. His response was Trimark was not aware of the problem. I did not get the since that he was going to follow-up on this problem.
While conducting my informal inspection of the latch problem at the Southern California Dealership I brought this problem up to one of the Service Managers. His response was that he would be more than happy to fix the problem after customers purchase one of their new motorhomes, if they recognize the problem. He didn’t think it was the dealerships responsibility to address the issue with the motorhome manufacture or Trimark.
I suspect there are thousands of newer used motorhomes that are experiencing this problem and thousands of motorhomes that have yet to be purchased that will be experiencing this problem in the future.
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Old 11-16-2014, 08:15 PM   #2
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Join Date: Aug 2001
Location: North America somewhere
Posts: 13,919
Welcome to the wonderful world of RV manufacturing. They build it, the customer does the quality control part-if they spot the defect or shoddy workmanship before the warranty expires.
2000 Winnebago Ultimate Freedom USQ40JD, ISC 8.3 Cummins 350, Spartan MM Chassis. USA 1SG, retired;PPA,Good Sam Life member,FMCA."We the people are the rightful masters of both the Congress and the Courts - not to overthrow the Constitution but to overthrow men who pervert the Constitution. "Abraham Lincoln"
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