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Old 11-29-2013, 06:40 PM   #1
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Trust Issues

Hi Peoples!

I admit it, I have trust issues. My very first RV is in PDI with a third party service center The house been done so far, the chassis next week. The dealer I'm buy from has gone over the current "problem" list and say they will fix many of the larger issues found. My trust issue is..... How do I know they really. fixed them vrs giving me lip service &/or just doing the bare minimum to tell me they did something? Appreciate input from the collective knowledge. Thank you!

Single female trying not to get scammed.
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Old 11-29-2013, 06:45 PM   #2
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Do NOT trust'em ! ! !
To trust is good,to check and make sure is better.
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Old 11-29-2013, 06:50 PM   #3
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Do NOT trust'em ! ! ! To trust is good,to check and make sure is better. Siggy
How can I check? Pay again for third party review? Request a writer telling dealer I'll have the problem areas rechecked and if not properly fixed they will have to fix again? ( possibly with same outcome?!) how do I best protect myself. Thanks!
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Old 11-29-2013, 06:53 PM   #4
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Old 11-29-2013, 07:00 PM   #5
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Well I think at some point you have to trust that they will have completed the work....Did you do an online review of the dealership? At some point it becomes an exercise in futility shelling out dollars to have the work by one dealer checked by another....(Imagine if you found out later they were related..lol) You've done your due diligence....unless there's some good reason to believe the dealership didn't do the work....trust that they did....They probably hope to get your rig in for service in the future and hopefully wouldn't start the relationship by lying about work.....good luck..
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Old 11-29-2013, 07:36 PM   #6
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I agree with the other posts. If it is a large dearlership I don't think they will try and rip you off but then again they may try selling you something that it don't need I doubt it though. Is there someone that can go with you? co- worker, friend, neighbor. You're not the only one that worries about getting ripped off. Do some research on what you are going to have done. Either that or call before hand and ask for a estimate even just a ball park then they won't know that your in this alone. I do that almost regularly.
They won't want the bad publicity. What part of the country are you in?
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Old 11-29-2013, 07:38 PM   #7
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Hopefully there was a written list of your issues. After the dealer and you sign off on all your concerns.......and before you write the final check......have a knowledgeable RV coach mobile tech look it over.....and then have a mechanic look at the engine-trans-exhaust systems. If not OK.......
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Old 11-29-2013, 07:50 PM   #8
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See your from CO, what dealer?
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Old 11-29-2013, 08:04 PM   #9
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ask them to warranty the repairs for 90 days.
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Old 11-29-2013, 08:04 PM   #10
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I bought a 2002 model,i went over every inch of it.My dearlership treated me more than right,they did everything I ask for and then some.But even as good as I went over it I still find minor issue with it,but it's not been nothing I couldn't fix myself.I guess that just part of buying a used coach.
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Old 11-29-2013, 09:19 PM   #11
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Thanks for the replies! This is a medium sized dealer Id guess called Century RV in Longmont CO. Great idea on asking them to warrantee their repairs, they shouldnt object to that right? Ive looked online and found a few negative reviews but not many. Im taking the negs w me to the dealer to remind ne of things to ask about and look for.
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Old 11-29-2013, 10:10 PM   #12
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your best defense is to learn all you can about every component/system on your coach, what makes the stuff work, and what makes it fail. People who don't have a good grasp of mechanics and electronics will alway be at the mercy of those with more knowledge.
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Old 11-29-2013, 11:57 PM   #13
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ask them to warranty the repairs for 90 days.
Agree. They shod already have a warranty on their work.
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Old 11-30-2013, 02:10 AM   #14
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Quote:
Originally Posted by teedub View Post
Hi Peoples!

I admit it, I have trust issues. My very first RV is in PDI with a third party service center The house been done so far, the chassis next week. The dealer I'm buy from has gone over the current "problem" list and say they will fix many of the larger issues found. My trust issue is..... How do I know they really. fixed them vrs giving me lip service &/or just doing the bare minimum to tell me they did something? Appreciate input from the collective knowledge. Thank you!

Single female trying not to get scammed.
IF you give us a list of some of the things getting fixed maybe we can tell you how to check out to see If they were fixed.

You also need to get an itemized parts list of new parts that were installed and an itemized list of any work that was done. With the itemized list if anything was not fixed correctly you can go to small claims court if it comes to that for relief. Make sure they include the mileage on the ticket before the vehicle leaves their shop. I had to do that once on a company that rebuilt my carburetor for my truck. They could not get it running right. I got it out of the shop and was still not running right so I took it to another place that specialized in diagnostics. The second place had to rebuild the carburetor again. I had them rebuild it and list the symptoms when it came in. They listed the mileage when it got to the shop. The judge took one look at the mileage when it checked out of the first place. The mileage when it checked into the second one. Looked at both receipts where it showed both had rebuilt the carburetor. Judge asked me if it run correctly when it left the second shop. I told him it did and he awarded me my repair bill from the first shop and filing fees for small claims.
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