I represent ASA Electronics, the producer of the JENSEN brand of televisions, stereos, and speakers, Voyager brand of observation monitors and cameras and the Advent brand of appliances. At ASA, we strive to provide excellent customer service and product satisfaction and would like to offer some assistance in this matter.
If you can, please call our Technical Support line at (877) 845-8750. We are available M-F 8:00 AM until 6:00 PM EDT. Have the model of monitor and camera(s) handy, if possible, to help with troubleshooting.
We look forward to hearing from you.
JENSEN, Voyager & Advent Tech Support Team