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12-09-2016, 03:17 PM
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#1
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Junior Member
Join Date: Aug 2015
Posts: 1
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Warranty issues
I have a 2012 Thor A.C.E., that has had issues from day 1, the leveling system, was leaking fluid, Giant RV in Ca replaced manifold and pump under warranty, Thor paid them for 31/2 hrs labor. The system after being repaired kept leaking and blowing hose, Thor even tho it was out of warranty did send approximately 4 hoses. None of the RV dealers could solve the problem, Rupes Hydraulics did after many hours of investigation, The unit Giant Rv installed was the wrong unit, Thor now says I am S.O.L. even tho it was a continuing problem, Buyer beware when dealing with Thor
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12-09-2016, 03:45 PM
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#2
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Moderator Emeritus
Country Coach Owners Club Appalachian Campers Gulf Streamers Club
Join Date: Mar 2000
Location: Chattanooga, Tn.
Posts: 12,060
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Hello and We are glad to have you join us here and we look forward to reading of your adventures and experiences. I am sure you will enjoy our website and forums. Good luck, stay safe and keep us posted.
Our members thank you for your posted experience with Thor.
__________________
Mike, RVIA & RVSA Certified Master RV Technician
Amy, Dr. Assistant - Roxie & Mei Ling, four legs each
2000 Gulf Stream Scenic Cruiser 450 hp & 1330# torque
06 Saturn Vue, 06 Chevy Z71 4x4 & 2014 Corvette Z51 M7
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12-09-2016, 04:18 PM
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#3
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Senior Member/RVM #90
Monaco Owners Club
Join Date: Nov 2002
Location: Columbus, MS
Posts: 54,758
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Quote:
Originally Posted by Dan T
I have a 2012 Thor A.C.E., that has had issues from day 1, the leveling system, was leaking fluid, Giant RV in Ca replaced manifold and pump under warranty, Thor paid them for 31/2 hrs labor. The system after being repaired kept leaking and blowing hose, Thor even tho it was out of warranty did send approximately 4 hoses. None of the RV dealers could solve the problem, Rupes Hydraulics did after many hours of investigation, The unit Giant Rv installed was the wrong unit, Thor now says I am S.O.L. even tho it was a continuing problem, Buyer beware when dealing with Thor
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Hi Dan! Welcome to IRV2! We're sure glad you joined the gang!
Sorry that you're having all the issues. Sounds like you need to have your attorney write Thor a letter! Keep her between the ditches!
Good luck, happy trails, and God bless!
__________________
Joe & Annette
Sometimes I sits and thinks, sometimes I just sits.....
2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD
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12-09-2016, 04:24 PM
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#4
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Senior Member
Country Coach Owners Club Solo Rvers Club iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 37,725
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Quote:
Originally Posted by Dan T
I have a 2012 Thor A.C.E., that has had issues from day 1, the leveling system, was leaking fluid, Giant RV in Ca replaced manifold and pump under warranty, Thor paid them for 31/2 hrs labor. The system after being repaired kept leaking and blowing hose, Thor even tho it was out of warranty did send approximately 4 hoses. None of the RV dealers could solve the problem, Rupes Hydraulics did after many hours of investigation, The unit Giant Rv installed was the wrong unit, Thor now says I am S.O.L. even tho it was a continuing problem, Buyer beware when dealing with Thor
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There's the problem, that puts it out of Thor's hands to fix and up to Giant RV to make it right.
__________________
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft, HWH Active Air
Charter Good Sam Lifetime Member, FMCA,
RV'ing since 1957, NRA Benefactor Life, towing '21 Jeep JLU Rubicon Ecodiesel
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12-09-2016, 04:30 PM
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#5
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Senior Member
Monaco Owners Club Thor Owners Club
Join Date: Jan 2012
Posts: 761
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we also have an ACE but it is a 2013 29.2. We have had to deal many times with Thor and Camping World to get things fixed. We learned that the process includes notifying each about whatever issue we are having and waiting for the merry go round call backs to have things taken care of. It took from Nov 11, 2015 until January 21, 2016 to have our hydraulic jack pump replaced because it failed.
hope you purchased an extended warranty.
__________________
Thor ACE 2013 29.2
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