My wife and I are first time RVrís. This was my idea. After six years of working on the other end of the planet and home 2-3 days per month, I thought getting an RV would be a great way for us to spend more time together now that I am back working close to home. So I sold my Roush Mustang, researched endlessly and purchased our first Fleetwood RV. Unfortunately what was intended to bring us closer together has done exactly the opposite.
We purchased out 2016 Fleetwood in mid-October. We took it out once. It has since spent nearly 8 weeks sitting in the dealer's service center. The delivery of our RV should have been an omen. As first time RVr's, we naturally wanted to learn as much as possible in the delivery orientation. Instead we were fast-tracked through the process and we left scratching our heads on numerous operational items. But what was most distressing was the filthy condition of the vehicle. Every storage door seal was caked with dirt. The dashboard, jack-knife couch, recliner, and bathroom counters/cabinets all needed cleaning. There is an oily stain on the jack knife couch that we have been unable to remove. White streaks ran down the sides coming from the roof. The entrance door handle has a white substance on it presumably left over from when the RV was waxed for the show it was in. A chunk of the rear bumper step non-slip tread is missing.
Then on November 14th, 37 days and one short overnight trip into our ownership, I discovered serious water intrusion in the bedroom presumably via the rear slide-out. Our new custom mattress was soaked through, the side table covered with water and the outside surface of the cabinet where the bed slides in was bubbling up from the moisture. I immediately called the RV service center and was told that they couldnít look at it for 2-3 weeks because they had a long list of winterizations to complete. I asked if I could bring it down, leave it inside and they get to it when they can - the answer was no. I pulled the mattress out and spent the next three days keeping water mopped up as best I could. On 11/17 I sent a follow up request to the service department and this time was instructed to bring it in.
I will say that I wrote Fleetwood's customer service department and received a response. The woman I spoke to was as helpful as she could be. I was told the repair would be expedited. There was some light at the end of the tunnel.
It is now January 5th, our RV has been out of our hands longer than it was in our hands, weíve made three loan payments, three insurance payments and there doesn't seem to be an end in sight. Apparently the service department is waiting for a piece of wood from Fleetwood to replace what was damaged by the flooding. Of major concern is the water damage I can't see and future mold issues. There was a mold warning flier in the RV when we brought it home, so I have to assume that this is something I should be concerned about.
My wife wants me to return the RV back to the Fleetwood dealer and demand our money back, but of course itís not that simple.
So, do we keep the coach, press Fleetwood to replace it, or get something in writing insuring they will address any mold issues after the coach is out of warranty?