Having just had my '14 Bounder in Decatur for work with Fleetwood I can offer my experience and conclusions.
Yes, the head of all service at FW says he does follow the forums...this one in particular.
While there I had very responsive and knowledgeable people involved. A transfer switch was replaced even though it was only intermittent, attention was given to a slideout causing marks on the floor, work on a roof lead was begun, a step was adjusted, the vacuum cleaner was replaced, etc.
FW does recognize the challenges of being in the RV business. They are more of an "assembler" of parts in some cases where the manufacturers individually can't challenge Ford, etc. But in other cases they can. My experience up there so far has been great. I will let you know in the "Decatur thread" how that ends up.
I work in the truck manufacturing business and I can say that there are organizations similar to what you describe in that business. They can be very helpful to customers and manufacturers. If someone has the energy I'd be happy to talk to them on what I know.
Bill & Jenny - 2014 Fleetwood Bounder 35K, 36 ft, Ford V10 - Blue Ox and SMARTCAR. Once/month traveler in Midwest and Southern US. Home - Nashville, Indiana (Beautiful Brown County)