Originally Posted by DD788Snipe
The manufacturers need to institute the Six Sigma method of manufacturing. These problems would quickly improve but the people at the top need to buy off on it. Right now it's a vicious circle. The manufacturer blows the product out the door. The dealer sells it. You the customer debuggs it. The dealer makes more money to do the repairs. Sig Sigma works very well in our manufacturing industry and would increase product dependability, fit and finish and decrease time per unit in construction. It would be a win-win all around. Google it.
Now that I am only about 5 years from retiring I started doing extensive research on motorhomes with the intention of buying a Class A when the time comes and spend a few years traveling extensively.
The quality issues with new RV's overall is the most shocking thing I have discovered. With the emphasis on quality improvement in the automobile industry over the past 20 years I assumed the same would be true for the RV industry. Not so.
The post I quoted above, particularly the part I bolded, sums it up nicely. It is pure insanity to allow a motorhome to leave the factory with so many issues. If every manufacturer would add a few hundred dollars to their build budget they could add quality procedures and checks that would eliminate shoddy work getting out of the factory.
Having said that yesterday I visited my first motorhome factory, Tiffin, and only now fully realize just how many parts go into the manufacturing of a Class A motorhome. I was very impressed with the workmanship I saw but realized with so many people working simultaneously on a unit how hard it would be to institute some sort of accountability down to a individual person and that is what is needed to weed out incompetent or uncaring workers.
The current situation is a golden opportunity for some mainstream manufacturer to break the vicious cycle by instituting real quality control that results in units being delivered without needing multiple visits back to the dealership for warranty work.
Not being high dollar units is no excuse for this not happening because catching these issues at the factory is a lot less expensive for the manufacturer than paying a dealer for warranty work to correct it later.