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Old 11-10-2014, 10:06 PM   #15
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If he blows cigarette smoke in your face while smiling and you still want to deal with him, ask what would he need to make it work. If you can't come to an agreement, so be it. Keep your wallet in your pocket and hit the next lot.
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Old 11-10-2014, 10:26 PM   #16
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Since motorhomes are exempt from having sticker prices on windows like cars, you really do not know what the MSRP is. Getting to see the dealer invoice isn't actually accurate either as it doesn't reflect the true or actually cost to the dealer. There is "dealer hold back" which the manufacture pays to the dealer and that varies based upon the number of units the dealer actually sells--the more he sells the more hold back he earns. Then you don't know if the dealer is passing along and manufacture incentives or rebates. One other thing is what is known as the "pack." This is the base profit a dealer usually ads to the invoice and it represents the bare minimum he has to earn just to break even (admin, keep the lights on, pay the property taxes, in other words the cost of doing business). From this point you get profit to the dealer and commission to the salesman, A typical car salesman HAS to sell 1 car per day he's scheduled to make his minimum goals and if he does that he can make a living wage. Less than 1 car a day he can't survive very well and the dealership will let him go as well. Now, when it comes to motorhomes I really don't thing the salesman are selling 1 per day. I don't know what it is but it may be 2 a month. So what is a fair profit for the dealer and the salesman if he is only selling 2 or 3 a month? Do your research to find out what the vehicle is worth--how many have sold across the USA so far and what was the high, low and average price (look on line). If the dealer will show you the invoice, ask him what his pack is and make him an offer over that--just make it fair. Take in to consideration how much effort the salesman put into the sale--did he sell you on the motorhome and know his stuff or did he just write the order. Is it just me or does it seem funny how people will easily throw down a 20% tip (on the total including the tax) for restaurant service but then they have heartburn when it comes to paying a fair profit on a high ticket item. No, an order write doesn't deserve a 10,000 dollar commission but I bet the average salesman get only about 2 - 3 % of the sales price like a real estate agent.
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Old 11-10-2014, 11:54 PM   #17
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two words:

Buy used.
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Old 11-11-2014, 12:05 AM   #18
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Well there is one other choice...."my wife and I need to discuss how this will work for us, give us until tomorrow". They may call you or it may give you time also to consider what is fair, without totally closing the door.
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Old 11-11-2014, 12:16 AM   #19
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Don't worry about offending them with an offer, worse they can do is say no or tell you to leave and allow another dealer to take your money. Besides, you're not insulting them by offering too little, but they ARE insulting you by asking too much😆
Exactly, a decent profit for them, and a decent deal for you are 2 different ends of the spectrum. Salesmen do not remember you, and they do not make the service repairs anyway. They lose deals everyday, and their not so fragile emotions can handle it.

You can't insult a salesperson, their job is to get you to pay more, and your job is to get them to take less. It is a game...Hopefully, somewhere in there is a satisfactory deal for everyone.
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Old 11-11-2014, 08:42 AM   #20
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Want to get a good deal? Go on line to Motorhome Specialist RV (MHSRV.com) They are a very big Motor home dealer in Texas. Look up your unit and see what they are selling theirs for. That is their price, no other costs are tacked on at the end, just that price plus tax. That is what I did when I bought my $395,000 list price 2014 Tuscany for $199,000. The Dealer balked all the way but ending up doing the deal. Now I don't know how much he made on me but I believer they are marked up quite a bit.
That being said, Remember that the dealer needs to make some money so he can take care of you on the back end (service etc) What kind of MH are you looking to purchase
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Old 11-11-2014, 09:02 AM   #21
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you are the customer. he wont hang up on you. if he does go to another salesman. He is more nervous of you than you of him believe me
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Old 11-11-2014, 10:33 AM   #22
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Originally Posted by alpha99 View Post
two words:

Buy used.

Buy Used from a private party/bank repo/estate sale, etc. and skip the dealer altogether. You can buy a 600K coach lightly used for under 200K. Why throw your money away at a dealer on a new unit?
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Old 11-11-2014, 08:13 PM   #23
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That being said, Remember that the dealer needs to make some money so he can take care of you on the back end (service etc) What kind of MH are you looking to purchase
That's answered in post #13.
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Old 11-12-2014, 12:58 PM   #24
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I kinda doubt they look up your purchase price, and figure their previous profit to decide the level of quality of customer service they give you.
Businesses either treat all their customers well, or none of them well.
A group of rude employees is rude to everyone where as , as a group of good friendly, working to please type employees treat everyone well.
Many may treat customers who buy there better, and move them to the front of the line, but that is just smart.
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Old 11-12-2014, 01:19 PM   #25
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Buying based on the discount will be very misleading. Buy what you want to buy. Compare similar coaches of different manufacturers. If the price seems reasonable and you are getting what you want go for it.

No matter what or when you buy there will always be someone who will tell you they got a better deal, they broke the dealer and shot his dog - all before breakfast. Buying used is an option. There are lots of good used RV out there but do your due diligence. There are lots of reports of problem coaches being dumped back into the market. One has to wonder if they have been driven over curbs or abused as well.

MSRP is a misleading number that manufacturers set without any oversight or rationale (not for our benefit, certainly for theirs). Check out Wikipedia. It is a close to false and misleading marketing as you can get IMO. They are able to set any number they want. If the norm for discount is 30% then the coach value has to be MSRP - 30%.
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Old 11-12-2014, 02:02 PM   #26
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Buying an RV is a pain. Bottom line however get quotes from MHRV and RV Direct. Next find out how long the unit you are interested in have been on his lot. You can estimate that by looking at the VIN sticker which should have the manufacture date. If the unit has been sitting for over 90 days the flooring cost would be climbing and he would be more likely to deal. Also for final negotiations I only deal with the sales manager "The Desk" or something like that. Be patient unless you "have to have" that specific unit be willing to leave them hanging for awhile. You also need to consider the affect of the F&I office costs. A simple way to avoid that pitfall is to ask for the "out the door" cost including tax, license, registration, extended warranty, paint protection etc. Get everything in writing and confirm via email your understanding including costs. When I purchased my last coach I carefully documented all promises and items that were to be installed and what was included in the price. As soon as the agreement was done on the phone I requested and received the updated sheet showing all costs out the door and I confirmed everything in email back to the sales manager and salesman. A few days later the F&I manager sent me out a different purchase order which contained additional dealer profit of over $6,000! Politely wrote him back and attached a copy of the relevant agreement listing all the items to be included. We were coasting along and two days before we were to sign I received another "revision" that added back in over $5,000 in dealer profit. Once again, I replied with a copy of the agreement from the sales manager and salesman and requested that he fix the numbers to reflect our agreement. Ditto when we went to sign the agreement was not as we had agreed and we needed to make on the spot changes to correct it. Also, they failed to do the work they promised. Because I had everything in writing there was no arguing the point. Funny thing the salesman lied and told the GM that "he didn't say that...." which is very hard to say when I was able to forward an email documenting the conversation! I trust but verify and always get stuff in writing. If enough of us buyers are very careful and don't fall for their stunts the industry will change. BTW the difference in similar units was over $40,000 between what I paid and what the highest cost dealer was quoting. The next lower cost dealer wanted $20K more initially but then was willing to come down because they still wanted to make 8K plus the pack on my deal and an additional $10 - $20K on my trade. They wanted to give me less than wholesale book for my trade and give me a very small discount off the retail unit.
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Old 11-12-2014, 02:32 PM   #27
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The dealer's margin isn't relevant.
Couldn't agree more. Too much other stuff going on in the average deal.

When you are trying to get your bast deal, make sure they understand it's a clean deal. No trades! Otherwise, they may hold a reserve in the price to help cover the expense of that trade - which is not in you best self interest. Make sure there's nothing like that in there.....

Best of luck!

BTW, after the deal, if you can put one together, he'll be happy to work on your coach. Don't worry about that at all.
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Old 11-12-2014, 02:41 PM   #28
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Remember that the dealer does not "buy" these RVs... they floor plan them through a bank, just as auto dealers do. So they have interest expense, shop expense for pre-delivery prep, salesman's commission, etc. Various manufacturers have varying discounts off mflp, so there's no hard and fast rule about dealer cost. Never feel bad about making a "low ball" offer. If they know you're serious about buying, they'll come back with counter offers if you have them behind a low ball. Make a high offer, and they accept, you'll know you just got taken to the cleaners!!!
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