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Although I had quite an adventure, I had no issues with either the insurance company or the Coach-Net service. In fact, we were happy with BOTH. With regard to Coach-Net we are planning on keeping the service and with regard to Progressive we only switched insurance companies because we recently bought a house and it was less expensive to insurance everything with a different company.
The problems that I had were associated with 1) the tow truck operaters; 2) Goodyear's Wingfoot service person who broke our suspension; 3) that the local Cummins woudl not take the rig unless the wheels were intact; and 4) the service at the repair shop.
Coach-Net did what they were supposed to do and never flinched even though we had 2 tows that they paid for within a month. The sending a mechanic or tow truck and only paying for one of these is in the service agreement so I had no issue with that; likewise, our insurance company did take care of us.
With regard to Goodyear, while we were very unhappy about what happened, without having to push them they did pay for the repairs including the tow and our hotel stay while that was being taken care of...this included paying for overnighting of a suspension part.
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2011 Airstream Classic Limited
2011 GMC Sierra 2500HD Duramax/Allison
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