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Old 08-09-2013, 06:51 PM   #1
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Where do you get service?

Wondering where people go to get service on their coaches that are out of warranty and need to be diagnosed. Freightliner? Dealer? Local RV repair shop? Mobile repair person? I suppose it would depend on the problem, so a little background:

We are having an overheating concern with our coach. It overheated and shut down once, we added about a gallon of water and it started right back up. After that we completed a cross country trip (about 4,000 miles further). It didn't seem to lose any coolant, but threatened to overheat a few times. The trip was in the winter, so it wasn't very hot out. We'd like to have the problem diagnosed but not sure the best place to go.


Kevin, Lynne, and Sarra (Moxie and Ciel,the watch dogs)

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Old 08-09-2013, 07:08 PM   #2
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If you have a rear radiator, it probably needs a good external cleaning. A buildup of oily road debris pushed through the radiator by the fan causes cooling problems sooner or later if not dealt with. If you're a DIY kind of guy it might be something you can tackle. Otherwise I would go to a Freightliner shop. Stay away from typical RV dealers. The only thing they are good at is generating an invice.

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Old 08-09-2013, 07:21 PM   #3
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For me it depends on what the issue is. If it has to do with the chassis, for most things it goes our local Kenworth dealer. Sometimes it will go to the Cummins dealer for engine issues. If there are items on the house side that I can not take care of, it goes to a Monaco shop.
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Old 08-09-2013, 07:27 PM   #4
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As Steve suggested, easy cheap thing to try is to really clean out the radiator. Go to Home Depot and get Extreme Simple Green (aluminum safe formulation) and mix 50/50 with water and put in a pump sprayer. Soak the hay out of the radiator and then flush with plenty of water. DO NOT use a high pressure water sprayer as this will damage the fins on the radiator. Clean it until all the black crud is gone. Then give the mh a whirl and see if your cooling issue is gone. If not, bring it to a trusted diesel mechanic that is comfortable working on motorhomes. Good luck.
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Old 08-09-2013, 07:33 PM   #5
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I do most of my own general maintenance. But for those bigger jobs, I go to our local heavy duty truck garage.
Bob Flight, Rochester, NY- '02 Travel Supreme,
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Old 08-10-2013, 08:33 AM   #6
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Hi 4tfamily,
For problems, I:
1. Fix myself.
2. Take the coach to an authorized service center (or authorized dealer) for the part of the coach the problem is in.
3. Take the coach to the factory (for coach problems) if the problem can wait.

If you go the manufacturer's web site, one can find a list of authorized service centers/dealers.
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Old 08-10-2013, 09:23 AM   #7
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Fix myself if possible.
Appliances done at RV Appliance parts and repair shop.
Engine at truck shop or Cummins distributor.
Chassis at truck or bus shop.
Tranny at Allison Distributor or truck shop.
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Old 08-10-2013, 09:28 AM   #8
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Originally Posted by deandec View Post
Fix myself if possible.
Appliances done at RV Appliance parts and repair shop.
Engine at truck shop or Cummins distributor.
Chassis at truck or bus shop.
Tranny at Allison Distributor or truck shop.
X2 IMHO lots of DP owners overspend by taking their rigs to RV dealers for engine/transmission/chassis service.

For my annual service I prefer to take my MH to a CAT dealer because they can download the engine ECM data to see if there have been any faults (Cummins shop can do the same for its engines). However, in a pinch most truck shops can do what is necessary to get you on the road again. My experience is that most truck shops will work on a MH; call first, some won't. Some (notably Freightliner) only want to work on their own chassis.
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Old 08-10-2013, 04:50 PM   #9
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In or area we have several local shops (NOT RV Dealers) who will service drivetrain. Oil change typically over 500 bucks. Local shop does it for 100 bucks (I furnish oil, filters) and that price includes greasing the chassis per Freightliner diagram. for the coach itself I try to do my own work. Again we have some good and some bad places. Many dealers in Florida are here for one thing. SELL Motorhomes. There service departments often are quote, park and maybe they'll get to it, or maybe they won't. Ask fellow RVer's who they use for service of engine, chassis and the MH itself in your area. you may find some really good guys that are fair and do a great job. safe travels.. ed
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Old 08-10-2013, 05:23 PM   #10
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We have a CAT motor and not too long ago the CAT repair show had our radiator cleaner out on the inside. What a difference. It runs much cooler now. You did not say what kind of motor you have, but if CAT or Cummins take it to one of those guys.

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