Community Forums

Mr_D · 10-10-2011, 01:57 PM

Quote:

Originally Posted by Firstpoet

Yes - in writing from the owner of the dealership.

That's good!! Now you have something to work with. That is worth following up on with the dealer and asking how they propose to fix it and how long will it take! They may take it in to the shop and just let it sit so you need a firm date of completion.

Firstpoet · 10-10-2011, 06:06 PM

Quote:

Originally Posted by gary peterso

What have you found out? Hope it good .

Haven't heard anything and it's been a week. We are taking that as a 'good' sign...such hopeful folks we are!!! We'll see and thank you so very much! We will let you all know!

easdsa · 10-10-2011, 06:27 PM

Firstpoet, not hearing anything in a week isn't necessarily a good sign, nor is it necessarily a bad sign. I'd suggest that tomorrow morning you call, or better yet, visit the dealership and find out what the status is. If your rig is still parked where you left it, or out in the "south 40," that may be a sign that the dealer is going to try "sunshine treatment" on it. Don't let the dealer just sit on the problem, hoping that you will want to actually use the rig you paid for. By now they should have a pretty good idea of what is needed and how long it will take.

You may have to wait longer than if you were a customer who was going to pay them to do the same work, since they aren't going to make anything on the repair job. Yes, they are paying their employees no matter what those people are doing, but a paying customer beats a warranty job every time. Once they actually start working, though, the job ought to move along pretty quickly. After all, your rig is tying up a service bay, and there are other rigs waiting for the space.

gary peterso · 10-12-2011, 05:49 PM

Dose not look good. Hope it turns out good for you.We are waiting with you hoping the best.

Firstpoet · 10-12-2011, 06:11 PM

We think this is good news!

We contacted the dealer and spoke to the Service Manager today. He was very nice and said that "they did find leaks", that they believe it will be dried out enough to begin putting the roof back tomorrow, and that they want to keep it a bit longer to work on the wall damage. As you can imagine, we are relieved and really excited to get it back. We won't know till we see it but it does appear they are making an effort to make the deal 'right' and as well, are treating us with respect, and if the leak is stopped we are in a much better situation. We're obviously also glad that they are considering fixing some of the interior damage. We know and knew on an older coach we would want to make updates. We didn't expect a 'new' coach or something beyond what we paid for...the situation unfortunately occurred and it appears that we are being treated like their "customer" and they are trying to make us happy...we'll let you know more when we do - thanks so much everyone for your comments and interest!

gary peterso · 10-12-2011, 06:46 PM

Thanks for letting us know. When I got mine they would not fix even the brakes day after we got it home. Pads were gone. I did not know about this forum then.

GigiShaw · 10-13-2011, 07:00 AM

Firstpoet, did you get a reply from Mr. Lemonis? We sent him an email almost two weeks ago and have not had a reply. Good or bad, we don't know. Ours involved being caught in the middle because the GS extended warranty says issues were "pre-existing" and dealer says not. Please keep us posted.

Firstpoet · 10-13-2011, 04:29 PM

Quote:

Originally Posted by GigiShaw

Firstpoet, did you get a reply from Mr. Lemonis? We sent him an email almost two weeks ago and have not had a reply. Good or bad, we don't know. Ours involved being caught in the middle because the GS extended warranty says issues were "pre-existing" and dealer says not. Please keep us posted.

I don't know who Mr. Lemonis is or what you're referring too. Can you clarify?

PS - I 'googled' his name and now know...his dealership is not one I dealt with. When this is resolved I will name the dealer but to this point, have not. Thanks again...!

easdsa · 10-13-2011, 05:47 PM

Firstpoet, you are wise in not naming the dealership at this time. I suspect that if you had done so earlier the dealer might not have been as willing to work with you. The power of the Internet is huge, for good or for bad. All too often people broadcast the name of the dealership that "wronged" them before the dealer even has a chance to make things right. On the other side, when people get the customer service they expect, they aren't as willing to broadcast that name.

I suspect that if more people would broadcast the names of the good places, and fewer would broadcast the bad, we'd see more good places. I'm not talking about the very few "businesses" that are just out to rip off as many people as they can, but the ones where there is an honest difference of opinion.

I don't know where you are located, nor have any idea where you might have purchased your coach, but when this is all settled to your satisfaction, and you share the name of the dealer, I'll probably consider buying from that dealer when we begin looking for our FT rig. Obviously, there are no promises to buy from him, but I'd much rather deal with someone who really works with customers, even if I do pay a bit more.

Thanks for sharing your story with us.

RJay · 10-13-2011, 05:59 PM

I always say the quality of a business is not measured when you buy the product but when you take it back with a complaint.

Mr_D · 10-13-2011, 06:09 PM

Quote:

Originally Posted by RJay

I always say the quality of a business is not measured when you buy the product but when you take it back with a complaint.

Which is one of the reasons we keep buying Newmar's!! They earned our business when they replaced the overloaded front axle at no cost.

Mr_D · 10-13-2011, 06:15 PM

Quote:

Originally Posted by Firstpoet

We think this is good news!

We contacted the dealer and spoke to the Service Manager today. He was very nice and said that "they did find leaks", that they believe it will be dried out enough to begin putting the roof back tomorrow, and that they want to keep it a bit longer to work on the wall damage. As you can imagine, we are relieved and really excited to get it back. We won't know till we see it but it does appear they are making an effort to make the deal 'right' and as well, are treating us with respect, and if the leak is stopped we are in a much better situation. We're obviously also glad that they are considering fixing some of the interior damage. We know and knew on an older coach we would want to make updates. We didn't expect a 'new' coach or something beyond what we paid for...the situation unfortunately occurred and it appears that we are being treated like their "customer" and they are trying to make us happy...we'll let you know more when we do - thanks so much everyone for your comments and interest!

At this point I'd want to see the repairs in person!! If all they did was find the leaks and dry the area out you may still have water damage that will show up later. I'd want to see fresh wood, fresh insulation, new paneling and what ever else may be damaged. Just drying out the wood may not stop the rot/dry rot, replacing wet insulation is the only cure for it. Is the rig wood framed or metal?

gary peterso · 10-20-2011, 07:54 PM

Hi just wonder what happened? Did they fix it for you? Good luck.

newellguy · 10-21-2011, 05:57 PM

I'm currently working on my second restoration of a quality Type A motorhome...I've learned that an old motorhome is kind of like an old truck...............and an old house combined.....There's always something.........!