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Old 07-22-2012, 03:35 PM   #1
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Windshield/Cap fault

I just had the rubber on the 2003 Allegro Bay 37DB driver side windshield separate from the cap while in motion during a rainstorm. Water came pouring in through a 1/2 inch gap at the upper outer corner. Thank goodness the rain stopped shortly thereafter. Searching the web for a new rubber I saw Duncan RV has a post stating this is a design flaw in that the windshield does not fit properly to the cap. Has anyone heard of this problem before and what is the best solution? I will contact Tiffin as well. Thanks,

Herb
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Old 07-22-2012, 03:46 PM   #2
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Hi Herb,

There has been other Tiffin owners with the same problem. Some have reported contacting Bob Tiffin and he has had them bring it to Red Bay to have it fixed at his cost.

Go to the Tiffin RV Network and use the search for windshield replacement.

TiffinRVNetwork

Jon
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Old 07-23-2012, 06:19 AM   #3
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Thanks Jon and Sue,

I thought the Tiffin RV Network was on this site but I guess not. I did find the network online but have not registered as of yet. Your comments are interesting and I have emailed Brent at Tiffin. Goig to Red BAy for repair is not reasonable for me as it is an 18 hour trip one way from Va. each, VA. And I have no plans to go in that direction. Tiffin makes a quality motorhome but I guess no one is perfect. What would be nice wouild be if they would pay for a local shop to do the repair. Thanks again for your input. It waas great.

Herb
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Old 07-23-2012, 07:02 AM   #4
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Same thing happened in a 97 Discovery we owned. We were on our way to a rally when the windshield came loose at the right lower corner. I had duct tape holding everything together when we arrived at the rally. Fleetwood technicians at the rally temporarily glued the glass back into place and then they directed us to take the rig to Indiana where they had to weld several support brackets under the front cap to better support it. Never had a problem after that.
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Old 07-23-2012, 03:00 PM   #5
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Thanks Jon and Sue,

I thought the Tiffin RV Network was on this site but I guess not. I did find the network online but have not registered as of yet. Your comments are interesting and I have emailed Brent at Tiffin. Goig to Red BAy for repair is not reasonable for me as it is an 18 hour trip one way from Va. each, VA. And I have no plans to go in that direction. Tiffin makes a quality motorhome but I guess no one is perfect. What would be nice wouild be if they would pay for a local shop to do the repair. Thanks again for your input. It waas great.

Herb
Herb,

Mr Tiffin has been known to authorize a local shop to make the repairs and to send him the bill if the repair can be handled without it having to be done at Red Bay. Emailing Brent is a good start but I would contact Mr Tiffin if Brent doesn't authorize it.

Good Luck,
Jon
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Old 07-24-2012, 04:43 AM   #6
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What great info. Brent did respond to me about a possible broken bracket on the cap but he never mentioned anything about having Tiffin being responsible for the repair. I am having the windshield inspected today and deterine if there is a broken bracket. I certainly appreciate all the inputs I have received on this. Do you feel the manufacturer, Tiffin, shoud be responsible for this on a 2003 unit, or are they doing this out of the goodness of their heart?

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Old 07-24-2012, 09:22 AM   #7
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Talking

For a MH that is 9 years of age whatever assistance Tiffin offers IMHO would be above and beyond! I do not own a Tiffin MH but if DW and I decide a couple of years down the road to purchase another new MH Tiffin will be among the top three manf. Best of luck.
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Old 07-24-2012, 12:46 PM   #8
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What great info. Brent did respond to me about a possible broken bracket on the cap but he never mentioned anything about having Tiffin being responsible for the repair. I am having the windshield inspected today and deterine if there is a broken bracket. I certainly appreciate all the inputs I have received on this. Do you feel the manufacturer, Tiffin, shoud be responsible for this on a 2003 unit, or are they doing this out of the goodness of their heart?

Herb
As Clayobx said, on a 9 year old coach any work that Tiffin would do for free would be above and beyond. Bob Tiffin has the reputation of standing behind his coaches when they are way out of warranty.

He would also probably be interested why the windshield popped out after 9 years if it wasn't in an accident.


Jon
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Old 07-25-2012, 05:58 AM   #9
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Jon,

I agree with you. Tiffin has helped me with info on other issues I have had and has not charged me a dime. Brent is most knowledgeable in his field. I will report the findings to Tiffin when I learn what is going on. I will certainly understand if Tiffin refuses compensation. It really is a great coach and Tiffin is a great company.

Herb
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