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Old 10-29-2015, 09:41 PM   #15
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Well… The inspector I scheduled several months ago to check this coach out for me so that it would not be purchased sight unseen arrived on schedule – the morning of 10/28. And, as promised, he did a thorough evaluation of this 2004 Monaco Signature.

The following is the “short form” of what he found, documented with pictures and reported to me in writing:
EXTEREIOR:
1. Delamination of the outside walls of the bedroom section (when he arrived, he found this coach in the paint prep-booth being prepped for painting. He sincerely feels that they were going to paint it and not disclose the work)
2. Clear Coat peeling off of most of the front of coach
3. Front an all sides have serious scratches all the way through the paint
4. Bumps, dents, bruises all around this coach
5. With the use of an Electrophysics meter – Moisture Finding Meter - he found that the interior of most of the walls beneath the windows were at least wet in their interior if not thoroughly SOAKED!! The meter’s indicator was PINED to the “WET” portion of its dial
6. Slide problems
7. Batteries dead
8. Black tank is half full
INTERIOR:
1. Mold on the floor in the entryway
2. Mold on the floor surrounding the refrigerator
3. Mold on the couch
4. Mold on the floor of the bathroom
5. Mold throughout the bedroom
6. Mold underneath and behind most windows
7. Inspector’s assistant was getting sick from inspecting the bedroom area
8. The ceiling’s decorative felt portions were ripped and hanging in parts

Again, this is the short version. I didn’t want to bore any of you with too much detail.

My sales person was John Improta. The reason I list his name is that through this entire two month process he continued to assure me that this coach was “Beautiful” and “In great shape” and “Complete and ready for my inspection” and… Well you get the message.

When I received the first call from my inspector and he explained what he found, I asked him a simple questions “If North Trails RV (Ft. Myers, FL) completely refurbished this rig, would you buy it?” Without hesitation he replied “NO!!!”

I related this to the Sales General Manager, Joe Biella who promptly requested his manager, Trent, to meet my inspector at this coach and check things out. My inspector called me after he showed Trent all of the problems. Trent simple shrugged his shoulder and walked away.

To close this loop:
1. Joe Biella, Sales General Manager never called me to go over this situation
2. Trent did not call me
3. John repeatedly called me, text me and emailed me saying things like “It’s not that bad” and “It rained last night so it got a little wet. We’ll dry it off” and “I don’t see what the big deal is.”

So that there is no pointing fingers, 100% of everything I state, list and refer to above is documented with pictures, email from inspector, recorded conversations, etc. Also, I checked with my attorney, I can’t be held liable for statement of truth with sufficient documentation.

To be clear, I’m not suggesting that anyone do anything or not do anything in regard to North Trails RV in Ft. Myers, FL or John Improta or any of their managers.

All I’m relaying is my factual and well documented experience and the series of events that led up to my canceling my purchase.
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Old 10-29-2015, 11:51 PM   #16
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I bought a 2008 Newmar Essex from North Rv. We traded our Fleetwood MH for the Essex and dealt with John in sales. My experience with them was nothing but positive w/them, however I have heard different comment good and bad regarding North Rv. Like I said the experience I had with them was very good. Hope this helps a little.
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Old 10-30-2015, 09:26 AM   #17
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And this is why you ALWAYS want to hire an independent inspector!

Quote:
Originally Posted by Just For Fun View Post
Well… The inspector I scheduled several months ago to check this coach out for me so that it would not be purchased sight unseen arrived on schedule – the morning of 10/28. And, as promised, he did a thorough evaluation of this 2004 Monaco Signature.

The following is the “short form” of what he found, documented with pictures and reported to me in writing:
EXTEREIOR:
1. Delamination of the outside walls of the bedroom section (when he arrived, he found this coach in the paint prep-booth being prepped for painting. He sincerely feels that they were going to paint it and not disclose the work)
2. Clear Coat peeling off of most of the front of coach
3. Front an all sides have serious scratches all the way through the paint
4. Bumps, dents, bruises all around this coach
5. With the use of an Electrophysics meter – Moisture Finding Meter - he found that the interior of most of the walls beneath the windows were at least wet in their interior if not thoroughly SOAKED!! The meter’s indicator was PINED to the “WET” portion of its dial
6. Slide problems
7. Batteries dead
8. Black tank is half full
INTERIOR:
1. Mold on the floor in the entryway
2. Mold on the floor surrounding the refrigerator
3. Mold on the couch
4. Mold on the floor of the bathroom
5. Mold throughout the bedroom
6. Mold underneath and behind most windows
7. Inspector’s assistant was getting sick from inspecting the bedroom area
8. The ceiling’s decorative felt portions were ripped and hanging in parts

Again, this is the short version. I didn’t want to bore any of you with too much detail...

When I received the first call from my inspector and he explained what he found, I asked him a simple questions “If North Trails RV (Ft. Myers, FL) completely refurbished this rig, would you buy it?” Without hesitation he replied “NO!!!”

I related this to the Sales General Manager, who promptly requested his manager, to meet my inspector at this coach and check things out... The salesman repeatedly called me, text me and emailed me saying things like “It’s not that bad” and “It rained last night so it got a little wet. We’ll dry it off” and "I don't see what the big deal is".

All I’m relaying is my factual and well documented experience and the series of events that led up to my canceling my purchase.
This is an excellent illustration of why money spent on an independent inspection is NEVER wasted!
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Old 10-31-2015, 09:17 PM   #18
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"This is an excellent illustration of why money spent on an independent inspection is NEVER wasted!"

In no way would I ever do a long distance purchase without having a certified RV tech checking it out for me. Even doing a local purchase you should employ help. Doesn't matter how much money you have, there is no point in throwing money away when you can make a small investment to be sure of what it is you are really buying.
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Old 11-01-2015, 06:30 PM   #19
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How do you locate an RV inspector? Is there some kind of national organization?
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Old 11-01-2015, 06:48 PM   #20
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Quote:
Originally Posted by jrwitt View Post
How do you locate an RV inspector? Is there some kind of national organization?
Google is your friend. I did a quick search for RV inspections in your area. Came up with this list. I would lean towards a Master Certified repair person. Most often they are NOT connected to any dealership or brand.

Mobile Rv Repair in Longmont, Colorado with Reviews & Ratings - YP.com

My brother lives in your town !! He is not an RV'er so he is of no help.
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Old 11-01-2015, 07:27 PM   #21
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I have attempted on three ocations to purchase from NT in Ft Myers. On the first was when the new Tiffin Breeze was released and wished to see and drive this unit. I called and made an "appointment" to see and drive the Breeze. After an hour drive to arrive at the appointed time I was told the coach was taken to an RV show ? Salesman had my number but decided it was not important to call us.
Second attempt was to seek prives on a new Phaeton 40QBR 2013. Was provided a price and was told I could not purchase this coach "anywhere" for less money.
We purchased a 2014 Phaeton QBR for LESS than his price for a 2013.
The third issue I will not even go into because it was a total disaster from beginning to walking off the lot vowing to never cross their lot line again.
So you will get some positive replies and some negative repiles, so let the buyer beware and decide for themselves.
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Old 11-02-2015, 07:30 AM   #22
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Quote:
Originally Posted by LSC9901 View Post
Google is your friend. I did a quick search for RV inspections in your area. Came up with this list. I would lean towards a Master Certified repair person. Most often they are NOT connected to any dealership or brand.

Mobile Rv Repair in Longmont, Colorado with Reviews & Ratings - YP.com

My brother lives in your town !! He is not an RV'er so he is of no help.
Thanks my friend! I figured I could use Google to find someone. Just didn't have a clue what to google for. I will save your post as I hope to be in the market right after the new year.

Oh ... and sorry to hear about your misguided brother. Maybe it isn't too late to lead him out of the dark side and make an RVer out of him yet.
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Old 11-02-2015, 10:49 AM   #23
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Quote:
Originally Posted by jrwitt View Post
How do you locate an RV inspector? Is there some kind of national organization?
Ask on this forum for recommendations based on actual experience.
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Old 11-05-2015, 07:00 AM   #24
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We went to North Trail yesterday and met with Mr Richardson. He showed us several coaches they had on the lot and we found him extremely knowledgeable and accommodating. There was no high pressure to buy anything, and when we walked out he thank us for coming in. I will certainly give them a shot at selling us a coach if they get the perfect one for us.
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Old 11-05-2015, 07:12 AM   #25
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X 3 on the certified inspection. One of the reasons we purchased new gassers - lots of warranty time. BUT as our traveling companion grandkids get older and it isn't so cool to travel with the Grand Ps, our requirements will change. As I anticipate this, I've had serious concerns about buying used. The inspector route sounds like a way to ensure I can get what I pay for.

Thanks so much for the secular epiphany I've experienced from you posts.
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Old 11-05-2015, 07:35 AM   #26
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We bought a 2015 DS from them after searching all dealers on the internet. We live in Dayton and had a Vesta to trade in. After a few discussions, or negoations, we agreed on the price even with out them seeing the trade. Gave them a 5 thousand deposit on American Express and drove down to their site. They put us up in a RV park near them for a few days, before and after the sale. Price was many thousand $$ less than other dealers and since we were driving to Key West it really wasn't out of our way. Both sales people were pleasant and their financial manager was helpful in getting a refund from Cornerstone even though that dealer was no longer handling Cornerstone. Overall a great experience!!
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Old 11-16-2015, 07:24 AM   #27
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you should never buy a rv in the state of california... these dealers sit on there inventory
for months trying to get the next sucker coming through the door- the biggest game players in the industry.. you will get tanked --
everybody know you gotta go to texas to get a straight deal. not saying there perfect dealers but at least you will buy the coach right. just compare model prices to the dealers in the west- big difference.. its worth the airfare
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Old 11-16-2015, 07:34 AM   #28
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No Thanks

We stopped there 1 1/2 years ago to look at the Tiffin Allegro RED's. After a considerable wait, a disinterested salesman showed us one which we were very impressed with. He was not helpful and seemed to think we were out of our league. A very bad experience and we didn't stay long. I expect this attitude extends to other parts of their organization.
We purchased a Tiffin Allegro RED 33a from Lazydays in Tampa two months later. We have had service work done at Lazydays and have been very happy with them. They will also pay for your flight to pic up your coach and their deposits are refundable.
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