They have sold out to Hymer from Germany. The family that owned and ran the business aren't running it like they used too. I had a 2003 190 Versatile and it was a wonderful product that we really enjoyed.
Sorry to hear about your interior and the bad customer support you received. Years ago I made a call to the factory and was treated like I was their only customer. Times sure have changed.
Tom and Gloria
2007 Itasca Suncruiser 35A, TOAD: 2015 GMC Canyon, Blue Ox Towbar, Baseplate and SMI Stay N Play