Anyone used Freightliner Dallas at I-20

[JVJ]

I have a few warranty issues that I need taken care of. Along with my 6K scheduled maintance. Has anyone used the Freightliner service center in Dallas located off of I-20? I spent a couple of days trying to contact the service writer about doing the service and set up an appointment. Kept getting the voice mail for the MDT/RV service center. I would leave a message by never got a return phone call. Finally I told the Freightliner Operator the problem I was having, she connected me to the service writers cell phone and I got a real person. Not a real friendly fellow however. Seemed alittle upset that he had been bothered on his cell phone as he wasn't at his office..again. He was quick to inform me that they did not make appointments or pre-order parts in advance..even though I had told him I had the RV in the shop at another location and a warranty service order was currently open on the coach. I needed to just bring the RV in and leave it and they would take it from there. No time frame offered as to how long it may take or how backed up the shop may be.
Can't say I am real comfortable with the first impression this location made.. Can someone offer a different scenerio to help make me feel a little more comfortable.
The only other time I need service from Freightliner was on my maiden trip home. We had a few problems and pulled into the Virginia Freightliner Truck Service Center...these people were great. They made me feel good about having a Freighliner Custom Chassis under my RV.

[powerboatr]

last fall i gave up on trying to get them to call back,
i had a great event at rush truck center in Tyler for cummins work
and the freightliner guy near us in Tyler off I-30 seems to be a bit more prepared to actually do business, he was very helpful and was prepared to take care of my issue, then damon stepped up and covered the issue.

[chasfm11]

I've never had service there but have purchased quite a number of parts. The person in the parts department is very helpful but not very good about calling back either.

I think that the Dallas and Ft. Worth Freightliners (both Oasis supposedly), are managed the same. Your description fits what happened to me in Ft. Worth to a T - with one exception - their "fix" lasted less than 30 days. When I called them, they said that they would start over, I'd have to pay again and there were no guarantees.

They also wanted $500 to put a thermostat my Cummins under warranty. I'm not sure what Cummins paid them but I won't have. They claim their labor rate is $110/hr. At that rate, it takes them 4 hours to put in a thermostat???? Nope, not for me.


I wish that I had a good place to send you for Freightliner service in this area but there isn't one. Between Dallas and Ft. Worth, however, I'd pick the Dallas one. Never, ever use the one in Ft. Worth.

[Elkhartjim]

I've used this location. At least they are friendly and did always answer the phone and/or return my phone calls.

Freightliner Trucks

[JVJ]

Thanks for the feedback. I noticed that the Freightliner dealer in Tyler is also tied in with the Freightliner dealer in Waco which is a little closer to home. I guess I will call and speak with Waco Freightliner first and see what first impressions are and how accomidating they are with information or williness to set an appointment. I also noticed that they are due to open a few facility as of tomorrow morning. If Waco doesn't feel right, well off to Tyler I will try.
A real shame on the I-20 Dallas location, it has only been open around a year, beautiful building, great receptionist via the phone, and maybe 10 miles from home. But if first impressions are correct, they don't seem to give a hoot as to customer service or customer relations. At least if based only on the MDT/RV service writers phone manners and lack of concern.
If anyone else has some information, please share.

[Wayne M]

I have found, and not only at Freightliner, that shipping of parts can take a week or more. So, I always ask what the part will weigh. If it is only a few pounds, or if I'm in a "real" hurry, I tell them to second day, or next day, ship it and I'll pay the excess shipping cost. Just something to keep in mind when you are on the road and need to get going.

Good luck.

[Pigman]

Dallas I-20 doesn't look like the kind of a place I'd like to take my rig to. Oasis or not doesn't make a hoot. If everyone would tell FCCC exactly what poor (or good) service they had received Freightliner Custom Chassis: Oasis Survey, perhaps this sort of thing would be addressed as it should be.

John

[JVJ]

OK, After much thought, and changing my mind a dozen times or so, I went ahead and took our Pacifica to the ATC Freightliner Dealer in Dallas at the I-20 location. Dropped the coach off on a late Tuesday afternoon, it was ready to go on Friday afternoon. Work was all performed with no real problems, only one dispute. I asked them to check as to why I get a low voltage message on my dash screen after the coach hasn't been started for a few days. They checked the electrical system, batteries, connections and such, then noted that the rear camera/radio showed a very small electrical current draw after the coach had been shut down. There feeling is that the radio/camera may have no been hooked up properly and in all fairness the current draw is extreemly small and this could be a fact that National did not hook up the radio/camera/Nav system properly. But bottom line was that since this service request showed to be a problem with the coach builder the cost for this service came from my wallet. Othere than that I had the 6,000 mile service preformed on the coach/CAT and the Onan Generator.
The RV/MTD service center is only open Moday thru Friday 8-5, however I asked it they would send the paperwork over to the HD service center so that I could pick the Pacifica up on a Saturday afternoon. They did as asked and I was able to pick it up Sat afternoon.
The facility overall is beautiful and massive. Extreemly clean. The coach as are all service vehicles are kept behind a security fence and monitored.
From my experiance I would as of now recommend this facility if you find yourself in need of service or parts for you coach. However, don't expect them to return any phone calls...it just don't happen.
I left with service completed, a much lighter wallet, but a better outlook on the Dealership.

[powerboatr]

that's great to hear, maybe they are changing of their ways

always good to read or hear about good service places thanks for being the sacrificial lamb

[mrschwarz]

I am bringing my coach in for a problem with electronic display and an oil change. They were couteous and professional on the phone. The service guy had to look up the cost for the oil change. He called me back after about 30 minutes. I wasn't left with a bad feeling, other than having to drive all the way to I20 from north of Dallas.

[Mike Thomas]

As I have said in other posts, I have a Freightliner semi truck with a Detroit engine. Most service places can't or won't set a definite appointment. In the trucking business there are just too many variables to keep a strict appointment schedule. Road conditions, you get unloaded late, truck breaks down, driver runs out of hours, the list goes on and on. They can tell you how busy they are right now, but in the next 10 minutes, 6 trucks can pull in and need something done. Truck drivers know this and have developed an ability to tolerate situations that the normal driver would never put up with. They know that things happen when they happen, but seldom happen on your schedule. Hope that sheds a little light on the situation.

[JVJ]

Quote:

Originally Posted by mrschwarz I am bringing my coach in for a problem with electronic display and an oil change. They were couteous and professional on the phone. The service guy had to look up the cost for the oil change. He called me back after about 30 minutes. I wasn't left with a bad feeling, other than having to drive all the way to I20 from north of Dallas.

Don't forget to use your FCOC card and show it when you drop off your coach. Since this location is an Oasis Dealer you should receive your 10% discount. Just my luck, my membership card didn't arrive in the mail until the late afternoon on the same date I picked up my coach from the service center.
They had to also replace the light bar on my dash display. However if you are only having communication problems with the information center it may just need a CPU program undate....I believe there is a service bulletin on this.
Let us know how it goes for your visit.