Community Forums

dp7 · 10-13-2018, 12:57 PM

Last year I went to Gaffney for the 12 month service and planned to return this year as well. Unfortunately, I do not have the time to make the trip due to some family medical issues right now. So I am looking at closer Freightliner service facilities instead. The three I am considering are:

1. Transwest in Fontana CA
2. Sacramento Truck Center in Sacramento CA
3. Freightliner of Arizona in Tolleson AZ

With the exception of #3, the service managers have not been responsive to emails & voice messages.

Most of the reviews on RV Service Reviews & IRV2 are kinda dated. Has anyone had experience with any of these service facilities in the last 12 to 18 months?

TIA

RedT · 10-13-2018, 02:54 PM

Great service with Freightliner in Tolleson.

Pigman1 · 10-13-2018, 04:26 PM

We had a very bad experience at Tolleson a number of years ago. They were supposed to do a scheduled maintenance on a Freightliner chassis motor home and when I checked some zirks and the list of items they said they did, they didn't. When I called them on it they got highly indignant and things got hot. They finally did everything on the list with me watching. As I said, it was a number of years ago but I haven't ever been back. Every dog only gets one bite.

ftharrisiii · 10-13-2018, 05:49 PM

My experiences with Tolleson Freightliner have all been good. They performed my 12 and 24 month services and I have a 36 month service scheduled with them at the end of November. They also performed all the Newmar/Freightliner recalls on my coach including the front axle replacement that was a part of a Newmar recall on 2016 models. Unlike some Freightliner locations, you can schedule appointments with them and they have 6 full hookup locations in the front available first come, first served. We usually come in the night before and drop the vehicle off for service first thing the following morning. Depending on when the service is completed, we sometimes stay over another night before heading home to Las Vegas.

EZDZIT · 10-13-2018, 06:43 PM

I have had excellent service at Rincon Truck Center, 114 Rincon Court, San Clemente, 1-949-492-3520. They honor their appointments. Not cheap and no camp spots but reliable and competent. Authorized Cummins, CAT and other service. Full service for many trucks, fire trucks, school buses and many motorhomes are serviced and repaired here.

Ridemist · 10-28-2018, 04:38 PM

Another vote for the Tolleson Freightliner Service Center. We've had both 24K and36K mile maintenance schedules performed there as well as any warranty issues we had at the time. Always made an appointment and usually dropped the unit off the day before. This past August after a 6K mile trip the steer tires were badly cupped. I called them on a Monday, Kirk referred me to a tire place, where I purchased new steer tires, then dropped the unit at Freightliner on Thursday for an alignment. Picked it up on Friday. They also replaced the leaking front leveling valve under warranty.

dougfr · 11-04-2018, 01:05 AM

I recommend M&M Coach Service in Chino CA. They are a Freightliner Oasis service center as well a an authorized Tiffen warranty facility. Great people.

RUFINIT · 11-08-2018, 03:30 AM

I have used Sacrament Truck for 2 services and a quick stop for a recall. They take appointments and get to it as soon as possible. I usually stay overnight and first in line for day of appointment. Lawrence the RV service manager is great. They are building a new building with about 6 RV bays. RV area is separate from trucks, and techs are trained in All RV chassis types, Cummins and even Silverleaf. This is my first choice for service when I head home after snowbirding.

That being said I have used Tolleson Freightliner service for some dash air conditioner issues and they do a great job. Had an issue with billing, but that was partially my fault. Kirk can get pretty defensive.

redbaron73 · 11-08-2018, 06:03 AM

Quote:

Originally Posted by RUFINIT

I have used Sacrament Truck for 2 services and a quick stop for a recall. They take appointments and get to it as soon as possible. I usually stay overnight and first in line for day of appointment. Lawrence the RV service manager is great. They are building a new building with about 6 RV bays. RV area is separate from trucks, and techs are trained in All RV chassis types, Cummins and even Silverleaf. This is my first choice for service when I head home after snowbirding.

That being said I have used Tolleson Freightliner service for some dash air conditioner issues and they do a great job. Had an issue with billing, but that was partially my fault. Kirk can get pretty defensive.

Was this the place you went with good service? I am going to add it to the map layer for good service centers if it is.

Sacramento Truck Center
100 Opportunity St, Sacramento, CA 95838
(916) 286-2000
https://goo.gl/maps/Q2hhf16c9zw

RUFINIT · 11-09-2018, 12:51 AM

Quote:

Originally Posted by redbaron73

Was this the place you went with good service? I am going to add it to the map layer for good service centers if it is.

Sacramento Truck Center
100 Opportunity St, Sacramento, CA 95838
(916) 286-2000
https://goo.gl/maps/Q2hhf16c9zw

Yes it is. Should be added

Thanks

dp7 · 11-09-2018, 01:04 AM

Quote:

Originally Posted by RUFINIT

I have used Sacrament Truck for 2 services and a quick stop for a recall. They take appointments and get to it as soon as possible. I usually stay overnight and first in line for day of appointment. Lawrence the RV service manager is great. They are building a new building with about 6 RV bays. RV area is separate from trucks, and techs are trained in All RV chassis types, Cummins and even Silverleaf. This is my first choice for service when I head home after snowbirding.

That being said I have used Tolleson Freightliner service for some dash air conditioner issues and they do a great job. Had an issue with billing, but that was partially my fault. Kirk can get pretty defensive.

Two emails & a voice mail requesting Lawrence to return my call. He never did. If he is too busy to speak with me, I am too busy to spend my money there!

I ended up going to Tolleson. Spoke with Kirk on the phone & he never mentioned he would be on vacation during my scheduled service appointment. When I arrived I dealt with Julio who was filling in for Kirk. Julio was great to work with! Looks like the timing worked out for the best.

Gadget Man · 11-18-2018, 06:47 PM

TransWest is horrible. I left them 5 years ago for Colton Truck Terminal Garage, which is about 10 miles east of TransWest. Colton Truck Terminal Garage is a factory authorized Freightliner, CAT & Cummins service center. Don’t let their name fool you, over 50% of the vehicles you will see there are DP motorhome's. Ed, the service manager has always taken good care of me.