Camp Freightliner

ichn2go · 05-13-2006, 08:00 AM

Since most Winnies are on Freightliner chassis I thought I would post this on this forum.It can be moved if anyone chooses to do so.

It was a very informative two days. Everything was covered from the steering wheel to the stern and all the components. Its a fine line between the Body Builders and the Chassis Manufacturer., When warranty comes up Freightliner talks in terms of its mine or the Body Builders. If a Body Builders switch causes xyz to go bad it isn't Freightliners problem. If it is there's they will stand behind it 100%.
The first thing anyone should do when they have a issue is to call Freightliner Customer Service let them start a ticket on the problem with a referance # so that they could call a Freightliner Dealer of your choice and tell them that you have a xyz problem here's the referance # and Mr. John Doe will be contacting you. In other words let Freightliner help solve your Problem. This is their words and I don't mean to open a topic on good or evil of Freightliner and that is not the intent of this thread.
The other thing that stood out, among a 100 others, is that we are responsible for the servicing of our coach. Make a copy of the recommended service, Freightliner/Engine Manufactuer, check the things that YOU want done, and have someone inital the pages that all work was performed. Not having xyz filter or service performed is our fault and it is not the responsibility of the service center to tell you what should be done. Only if you ask if it should be done and or request it to be done will it happen. Its not the way of the old school, but it is the way of today.

So read your instruction manuals, know what needs to be done like pulling the lanyards on the air tanks, on most Diesel Winnies there are three. And when you take it to a Freightliner dealer know and tell them what needs to happen.

Also, for a price, Freightliner offers extended Warranties on the chassis, batteries , axls etc. I didn't know this and if this interests you it needs to be extended before the original warranty expires. Lots of other things were talked about, but these are the things that stand out and impressed me the most...

Please use this information, if it could apply to you, in a postive manner. Good Miles,

ichn2go · 05-13-2006, 08:00 AM

Since most Winnies are on Freightliner chassis I thought I would post this on this forum.It can be moved if anyone chooses to do so.

It was a very informative two days. Everything was covered from the steering wheel to the stern and all the components. Its a fine line between the Body Builders and the Chassis Manufacturer., When warranty comes up Freightliner talks in terms of its mine or the Body Builders. If a Body Builders switch causes xyz to go bad it isn't Freightliners problem. If it is there's they will stand behind it 100%.
The first thing anyone should do when they have a issue is to call Freightliner Customer Service let them start a ticket on the problem with a referance # so that they could call a Freightliner Dealer of your choice and tell them that you have a xyz problem here's the referance # and Mr. John Doe will be contacting you. In other words let Freightliner help solve your Problem. This is their words and I don't mean to open a topic on good or evil of Freightliner and that is not the intent of this thread.
The other thing that stood out, among a 100 others, is that we are responsible for the servicing of our coach. Make a copy of the recommended service, Freightliner/Engine Manufactuer, check the things that YOU want done, and have someone inital the pages that all work was performed. Not having xyz filter or service performed is our fault and it is not the responsibility of the service center to tell you what should be done. Only if you ask if it should be done and or request it to be done will it happen. Its not the way of the old school, but it is the way of today.

So read your instruction manuals, know what needs to be done like pulling the lanyards on the air tanks, on most Diesel Winnies there are three. And when you take it to a Freightliner dealer know and tell them what needs to happen.

Also, for a price, Freightliner offers extended Warranties on the chassis, batteries , axls etc. I didn't know this and if this interests you it needs to be extended before the original warranty expires. Lots of other things were talked about, but these are the things that stand out and impressed me the most...

Please use this information, if it could apply to you, in a postive manner. Good Miles,

rebelsbeach · 05-13-2006, 08:18 AM

Jim,
Glad you guys had a safe trip to Gaffney, THANKS for the findings of your visit....

I moved this over to the Freightliner Chassis Forum as there are indeed many other manufacturers that use the chassis....

Proper chassis maintenance has always been an important concern of the coach owner,now you remind us all of the need for proper record keeping as well.

chasfm11 · 05-13-2006, 04:43 PM

I've thought about that school. Would you say that it was helpful in understanding the FL chassis? What kinds of information did you get that you didn't have going into the class?

I'm sure that there are good FL service places but I just don't have any around me. From my telephone conversations with the FCC techs (I do call for guidance when I have questions) my problems with the local FL service don't sound unique to me.

I was a computer tech. and have the unmost respect for other techs in other fields. I always approach service in the same way that I would want to be approached. Sad to say that some of the shops don't seem to believe in good customer service and start treating you like dirt the minute that you walk in the door, regardless of how you approach them. At least that is my experience.

ichn2go · 05-14-2006, 01:57 AM

Yes very helpful.
The class itself was very informal and while we had a book to go by the instructor would discuss
whatever was of interest to a particular person.

The classes are held to only ten people and it makes for a casual atmosphere.

Most FL dealers are truck people and some don't want to be bothered with MOHO's , this doesn't help when we have a problem but they are trying to make their dealers much more aware of the MOHO market...JIM

CWHTRAINS · 05-14-2006, 04:19 PM

<<<<< So read your instruction manuals, know what needs to be done like pulling the lanyards on the air tanks, on most Diesel Winnies there are three. >>>>>>

OK, I have read the manuals and know that we are supposed to pull the lanyards on the air tanks, but what the manual doesn't say is where the tanks are located on the coach. I have a 2006 Journey 36G and could not find them today? I know they must be there, but where?

Joe-K · 05-14-2006, 05:57 PM

Clayton,

The lanyardss are something I can help you with.

If you take a look over the top of the passengers side front tire, you'll see the air tank Lanyards. They are wire cables with loops on the end that protrude through the frame rail right by the right front wheel. If you can't see them right away, try turning your front wheels full right and looking at the frame rail.

CWHTRAINS · 05-14-2006, 06:07 PM

Thanks a lot for the response, I will look for them there. I'm sure that they were not pulled prior to my purchasing the RV a couple of months ago. I looked all over the place for them, but not behind the front tire.

Savannah · 05-14-2006, 06:43 PM

We're signed up for "camp" in August. We'll go from GNR down to Gaffney. Also signed up for some service stuff. Should be an interesting time for the hubby. I'll probably sit under a tree in a chair and read