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wstalker · 12-15-2017, 06:46 AM

I took my new to me 2005 Winnebago Vectra to a freightliner dealer about a year ago when I first purchased it and had a 60,000 mile service done and just to look it over to help me feel more comfortable with my decision(still not there yet ). One of the things on my invoice was check the SCA/DCA levels in my coolant. I then noticed that they apparently used the wrong kind of coolant. They used the new OAT coolant according to their record. After reading about the coolants and verifying with Cummins and Freightliner I came to the conclusion that they put the wrong coolant in. This work was done November last year. I called the device shop and they said they would get back to me. I have now called four times, left animal, then called again and they will not return my call. Where do I go to get satisfaction. Call Freightliner and tell them about the freightliner service issue??

LJowdy · 12-15-2017, 06:55 AM

I'd start by going to the Freightliner dealer and speaking to the main man. If that doesn't work then call Freightliner and I"m sure they'll make sure you get some action

gatorcq · 12-15-2017, 07:02 AM

Most if not all Freightliners are independently owned. Freightliner Factory cannot do anything with the independently own.

LJowdy · 12-15-2017, 09:29 AM

Not necessarily so, the Independent companies must adhere to Freightliner rules and regulations as they apply to the care and maintenance of Freightliners products.

I've been told that if they receive complaints they can and will take away their Authorization to work on Freightliner products. That's why my first suggestion was for him to go to the dealer and speak directly to them before making a complaint to Freightliner.

garykk · 12-15-2017, 12:12 PM

Quote:

Originally Posted by LJowdy

Not necessarily so, the Independent companies must adhere to Freightliner rules and regulations as they apply to the care and maintenance of Freightliners products.

I've been told that if they receive complaints they can and will take away their Authorization to work on Freightliner products. That's why my first suggestion was for him to go to the dealer and speak directly to them before making a complaint to Freightliner.

I agree....I had a problem with lousy service and wrote a letter to FreightLiner. I got a quick response and satisfaction.

wstalker · 12-16-2017, 05:48 AM

Quote:

Originally Posted by LJowdy

I'd start by going to the Freightliner dealer and speaking to the main man. If that doesn't work then call Freightliner and I"m sure they'll make sure you get some action

What do you mean by the freightliner dealer? This is a freightliner shop in Tucson,AZ. that did the work.

mrfix · 12-16-2017, 07:18 AM

Read the attached file, some interesting reading there

Cat320 · 12-16-2017, 08:20 AM

We must be very careful when discussing and using coolants. The engine maker sends the engines to the chassis builder without coolant. The chassis company puts in the coolant....I do not know if the coach builder has any input as to which coolant is used. In my discussions with Detroit Diesel, they said "everybody uses ELC (extended life coolant)." After buying some ELC, and talking to Fleetwood, I discovered Fleetwood is not part of "everybody" because they use plain ethylene glycol....not ELC.

bsedor · 12-16-2017, 08:32 AM

Quote:

Originally Posted by mrfix

Read the attached file, some interesting reading there

Very useful information. Thanks for posting it!

BairleaFarm · 12-16-2017, 08:52 AM

I would assume they used the red 50/50 mix which is suitable for cummins. I am a parts and service guy for a freightliner dealership and yes we are all independently owned and operated.

wstalker · 12-16-2017, 09:03 AM

Quote:

Originally Posted by BairleaFarm

I would assume they used the red 50/50 mix which is suitable for cummins. I am a parts and service guy for a freightliner dealership and yes we are all independently owned and operated.

Sounds like you would be the person to ask, what can I do if I get no response from the freightliner dealer that worked on my motorhome?

wstalker · 12-16-2017, 09:12 AM

Quote:

Originally Posted by mrfix

Read the attached file, some interesting reading there

Very interesting. Not quite sure I am reading it correctly, but it appears as if you added the OAT it would not cause any harm. Talking to Freightliner and Cummins over the phone they both said they should not be mixed with a type that requires SCA/DCA, which according to the plate on my vehicle by the engine, mine has SCA/DCA type fluids. I intend to change to the OAT type and try to do it correctly, just trying to keep Freightliner Service group honest.

wstalker · 12-16-2017, 09:13 AM

On another note my report from JG Lubricant also recommends changing radiator hoses. Has anyone done this? Will I be able to get these items easy enough?

BairleaFarm · 12-16-2017, 09:16 AM

Quote:

Originally Posted by wstalker

Sounds like you would be the person to ask, what can I do if I get no response from the freightliner dealer that worked on my motorhome?

If the service manager isnt answering I would call back and ask to speak to his boss. In our situation It would be the Parts and Service Director. As far as calling Freightliner or Freightliner chassis to complain you are most likely wasting your breath. A dealer would have to have a tremendous amount of complaints for Freightliner to get involved. With a single incident it would most likly sit on someones corporate desk forever.

We are a small dealer and take care of issues fairly quick. From what ive heard other dealers can have crappy service and you get blown around and never get a hold of anyone. There have been some dealers that I cant even get a hold of service managers.

As I tell people who complain to me ... Dont let the one or two bad experiences but a bad taste in your mouth for other dealers.