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06-23-2006, 05:14 PM
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#1
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Senior Member
Join Date: Sep 2002
Location: Anderson, SC USA
Posts: 197
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On my way back from Tampa on a plane I sat next to a FL Manager from the Gaffney facility. It was about an hour long flight so I had him as a captive audience for quite a while. Since I have my first service appointment at the Gaffney center in a few weeks I thought I would ask him what I could expect.
He was excited and frustrated about the opening of the new sevice center strictly for MHs in Gaffney. He said the new facility should open around the third week of July. He said he needs to get through the city building inspection and the computers and phones still need to go in.
We talked about a lot of things concerning FL service and he gave me some insite on some the MH manufacturers. It was interesting hearing his perspective on dealing with Winnebago, Tiffin, Fleetwood, Newmar, and others.
One of the things that he wants to incorporate at Gaffney is a big plasma display that will list information for customers coming in for appointments. The display will be visible from outside for customers arriving after hours.
He is working to get WiFi at the new center and is negociating with Internet providers that offer service in that area.
He seemed committed to service and stressed that anyone that utilizes a Oasis center should fill out the customer service survey located on their website.
I asked a lot a questions and got a lot of answers. It would take quite a bit of space to transcribe the entire discussion here.
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Winnebago Coach Forum Member
2004 Winnebago Vectra 40AD
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06-23-2006, 05:14 PM
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#2
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Senior Member
Join Date: Sep 2002
Location: Anderson, SC USA
Posts: 197
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On my way back from Tampa on a plane I sat next to a FL Manager from the Gaffney facility. It was about an hour long flight so I had him as a captive audience for quite a while. Since I have my first service appointment at the Gaffney center in a few weeks I thought I would ask him what I could expect.
He was excited and frustrated about the opening of the new sevice center strictly for MHs in Gaffney. He said the new facility should open around the third week of July. He said he needs to get through the city building inspection and the computers and phones still need to go in.
We talked about a lot of things concerning FL service and he gave me some insite on some the MH manufacturers. It was interesting hearing his perspective on dealing with Winnebago, Tiffin, Fleetwood, Newmar, and others.
One of the things that he wants to incorporate at Gaffney is a big plasma display that will list information for customers coming in for appointments. The display will be visible from outside for customers arriving after hours.
He is working to get WiFi at the new center and is negociating with Internet providers that offer service in that area.
He seemed committed to service and stressed that anyone that utilizes a Oasis center should fill out the customer service survey located on their website.
I asked a lot a questions and got a lot of answers. It would take quite a bit of space to transcribe the entire discussion here.
__________________
Winnebago Coach Forum Member
2004 Winnebago Vectra 40AD
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06-24-2006, 01:52 AM
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#3
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Senior Member
Monaco Owners Club
Join Date: Jun 2005
Location: Indiana
Posts: 236
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I know almost all the guys at Freightliner and I have to tell you, I don't know of any group of people that are more dedicated to serving us and providing us with the best. Sure there are other chassis out their, but these folks live and work their jobs, and I hope they are having fun doing it too. Because if it's not fun, it shows in their attitude, and the attitude these folks have is one that they enjoy what they are doing.
AT-BOY FREIGHTLINER
(sorry guys, we had to move up to a better coach and we're even more sorry that it dosen't have a Freightliner Chassis under it)
radarr
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07 Monaco Dynasty 43Q4
"An Unbelievable Coach"
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06-24-2006, 03:46 AM
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#4
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Administrator Emeritus
Join Date: Dec 2003
Location: Virginia Beach, VA
Posts: 10,041
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Freightliner does a GREAT job with their chassis service and customer service....Camp Freightliner in Gaffney is but one example of same...
Radarr, the wife and I decided as apparently you and Mrs Radarr have decided,to move up in price points....
CONGRATS to you and the MRS. on the '07 Dynasty,it was one of the ones on my short list as well....a FINE coach.
As I wait for the delivery date of my new one,we're in Fort Wilderness ooohing and ahhhing as we watch the coaches go by...
(One of which was a sweeet Dynasty last evening...)
We've moved to a Spartan K2 chassis....
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2019 Grand Design Solitude 380FL fifth wheel
2017 40' Renegade Verona LE LTS (traded)
2018 F150 King Ranch Crew Cab Diesel
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06-24-2006, 06:40 AM
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#5
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Member
Join Date: Jun 2005
Location: SD, NM
Posts: 97
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Yes, the Freightliner corp staff & facility at Gaffney are great. However, that is one service center in one location. They need to do much more to improve the treatment of MH owners in their many other authorized service shops. Outside of Gaffney MH owners are treated like 2nd class citizens at most FL truck service shops, including some so called Oasis shops. Truck drivers in need of service get priority treatment, while the MH owner gets told, leave it here for a month and we'll get to it when we have nothing better to do. At least thats been my experince here in California.
Jim
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06-24-2006, 10:25 AM
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#6
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Senior Member
Texas Boomers Club Freightliner Owners Club
Join Date: Mar 2004
Location: DFW Area, TX
Posts: 2,040
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I'm glad to hear that Gaffney offers a good service environment. I just sorry that it is so far away from me.
I've had the opposite problem from JRP at my local Freightliner Oasis locations. I can get the MH into the service bay but the techs don't have the knowledge and the training to resolve my problems. I think that the fundamental reason behind that problem is the lack of correct information. Access Freightliner, the technical storehouse for information about my specific coach is woefully inadequate and very hard to deal with (and I build computer applications for a living so I have a good background for my comparison.) It is no wonder that the local techs don't know what is going on. It shows for example, an incorrect part number for my A/C belt and no parts breakdown for A/C compressor mount. I got into a real finger pointing exercise between Cummins and Freightliner when I started asking specific questions about that mount.
What they deperately need are "just in time engineering diagrams" that show the specific configuration of each MH chassis. Until something like that happens, we'll continue to struggle trying to get the correct information.
__________________
2000 Georgie Boy Landau 36' DP
2018 Equinox toad
KF5-NJY
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07-17-2006, 09:47 AM
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#7
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Senior Member
Join Date: May 2006
Location: N. Ca.
Posts: 308
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by JRP:
Yes, the Freightliner corp staff & facility at Gaffney are great. However, that is one service center in one location. They need to do much more to improve the treatment of MH owners in their many other authorized service shops. Outside of Gaffney MH owners are treated like 2nd class citizens at most FL truck service shops, including some so called Oasis shops. Truck drivers in need of service get priority treatment, while the MH owner gets told, leave it here for a month and we'll get to it when we have nothing better to do. At least thats been my experince here in California.
Jim </div></BLOCKQUOTE>
Jim,
What FL shop did you use in Ca?
I'm looking for a service shop and concerned about the issues mentioned in this topic. I have heard the same regarding FL service centers "attitude" towards MHs vs truck customers on other web sites.
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2003 KSDP
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