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04-03-2012, 04:46 AM
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#1
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Senior Member
Join Date: Mar 2004
Location: Minoa, NY USA
Posts: 135
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Kudos to Freightliner Support
I just thought I would pass along a recent experience I had with Freightliner Support. I called them yesterday with a non critical question that I had. Being a Monday, I expected them to be busy as usually Mondays are the worst day to contact any support line. I was put into the que (on hold) and after a very short time decided to call back when they weren't so busy as my question wasn't time critical. About 8PM that same day I received a call from Freightliner Support saying that they were checking in as they were aware of my attempt to call them and was there anything they could do for me.
I had not left a message with my name and number or any info so they must have used caller ID.
To say the least, I was impressed. It is comforting to know that my chassis builder is so on top of things and concerned about my situation.
Great Company and great support.
Thank you
Pete Bronson
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04-03-2012, 05:10 AM
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#2
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Moderator Emeritus
Winnebago Owners Club Workhorse Chassis Owner Coastal Campers Carolina Campers
Join Date: Jan 2000
Location: Conway, SC
Posts: 23,641
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Quote:
Originally Posted by PeteB
Great Company and great support.
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All Freightliner owners are reminded to call 800-FTL-HELP at any time in the event of an emergency. --> 24/7 <--
For all routine matters; call during normal business hours from Monday to Friday, typically from 8a to 5p.
__________________
03 Adventurer 38G, Workhorse W22
F&R Track Bars, Safety+ , Ultrapower, Taylor Extremes, SGII
TST 507, Blue Ox, SMI, Koni FSD, CrossFire
RV/MH Hall of Fame - Lifetime Member
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04-03-2012, 06:43 AM
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#3
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Senior Member
Nor'easters Club Workhorse Chassis Owner Freightliner Owners Club
Join Date: Aug 2003
Location: MAINE, The way Life should be.
Posts: 1,092
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Don't forget the second best. Check into the Freightliner chat room every Wednesday evening at 9PM EST.
Some great fellow Freightliner owners who can yack with the best of em.....! You may even get an answer or two on any issues you can imagine.
__________________
Tiffin Allegro Bus, 425 Cummins Freightliner XCR, Camp Freightliner, Acadia Denali, tow-N-4 Down, Blue-OX tow bar, TST Monitors, Seelevel II Monitors, Samsung Res Fridge, Progressive 50A-EMS, No Kids-No Pets, Full Time.
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04-03-2012, 06:52 AM
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#4
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Moderator Emeritus
Winnebago Owners Club Workhorse Chassis Owner Coastal Campers Carolina Campers
Join Date: Jan 2000
Location: Conway, SC
Posts: 23,641
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Quote:
Originally Posted by bdaball
Don't forget the second best. Check into the Freightliner chat room every Wednesday evening at 9PM EST.
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Absolutely! The core group of FCCC owners in the Chat Room have a lot of experience and discussions about all things Freightliner are welcome. 
__________________
03 Adventurer 38G, Workhorse W22
F&R Track Bars, Safety+ , Ultrapower, Taylor Extremes, SGII
TST 507, Blue Ox, SMI, Koni FSD, CrossFire
RV/MH Hall of Fame - Lifetime Member
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