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jondrew55 · 10-03-2015, 06:23 AM

We pulled into a pull thru site yesterday and it turned out to be very muddy. The rear wheels of my excursion began spinning and almost dug in down to the axel. When I finaly stopped on firmer ground I noticed my ABS light was on. I figured that maybe mud was covering the ABS sensors to I tried to hose them down (and ended up getting full of mud myself). Even after turning the engine on and off several times the ABS light stayed on.

I called the Freightliner hot line and immediatly the call went to a "we're sorry for the delay, please leave a message". I figure no one ever calls back from those messages so I called back several times, but ended up going right to voice mail. So I left my name, number and VIN and figgured I'd never hear back. Within 10 minutes I got a call back from a super friendly guy who listened to my my story and immediatly told me not to worry. He started explaining how ABS works (which I already had a pretty good idea about, but figure I dont know everything so I listened patiently) and told me that when I spun the wheels the computer sensed the fact the front and rear wheels were not turning at the same speed and that's what tripped the ABS light. He asked if I had driven the coach since this happened and I said I had not. The then said that when I drive home more than likely the computer will reset itself after I hit 8 to 10 miles an hour. Even if it doesnt, I'll still have brakes and can drive it home, and may have to have the the coach looked at.

So hats off to Freightliner help line and the friendly and knowledgable people who man the phones

MaverickBBD · 10-03-2015, 06:48 AM

Oh yes they are justly quite proud of their called back rate. So did it reset?

jondrew55 · 10-03-2015, 06:55 AM

Quote:

Originally Posted by MaverickBBD

Oh yes they are justly quite proud of their called back rate. So did it reset?

I'll know tomorrow when I leave. If I drive out now I'd have to go back thru the mud to park again. Never going to do that again

Will update

MaverickBBD · 10-03-2015, 07:06 AM

I hate it when that happens. Good luck getting out and having it reset.

JFXG · 10-03-2015, 07:35 PM

X2 on the kudos to Freightliner. Their hotline is exemplary. I've called them myself 4 or 5 times, and on 2 occasions they were busy and called back very promptly.

John & Diane, fulltiming since '12
'02 DS, FL, 3126, '04 Element